At Mews, nothing makes us happier than seeing our customers succeed.
Your success stories show us that we’re delivering the right solutions, but even more importantly, they inspire others in our community to dream bigger and achieve more. From streamlined operations to increased revenue and happier teams, these stories highlight the transformative impact of innovation.
These incredible examples show how our customers are pushing the boundaries of modern hospitality.
If you would like to share your successes with us, we would love to collaborate. Post in the thread below.
Here’s October’s highlights:
Wythe Hotel
This industry-leading US independent hotel shared some amazing insights and numbers!
They love how all of the guest-facing features are modern and straight-forward, while backend automation takes care of the operational tasks that don’t add value to the guest.
The result? A happier, more efficient team.
“The Mews team is responsive and invested in our success, even as a small, stand-alone property. They’re receptive to feedback and understand the value that experienced hoteliers bring to the product. This two-way communication feels like a real partnership.”
Sharing some of the highlights 🤩:
- 30% higher ADR for direct bookings vs channel managers
- 20% RevPAR increase (2024 vs 2023)
- 31% online check-in rate in 2024
- $30 added per reservation for guests who check in online
Ternelia Les Grands Massifs
Here's a list of reasons why this French group of holiday residences is massively thrilled with Mews:
- Automated operations (fewer errors, more time for staff)
- Better communication between departments
- More secure transactions with Mews Payments
- Fully integrated F&B operations through Mews POS
- Attracting and retaining talent with Mews University (only 18% staff turnover)
“Mews saves us tons of time on our everyday tasks. The live communication between departments has truly transformed our workflow. Plus, I can check everything in a few clicks – our schedules, invoices, guest profiles, and more.”
Hotel Patagonia Sur
So many memorable quotes and insights from a family-run hotel that went from pen and paper to 100% digital with Mews. They’re loving the simplicity of the system, the ease of staff training with Mews University, running things on autopilot and gaining time for strategic decisions thanks to Mews Multi-Property.
“An all-in-one PMS is a sales trap. You can't be an expert in everything. Mews connects us with over 1,000 specialists without connection fees, letting us build the best solution for our needs.”
Thank you for your insights
Paulinenhof
Who says German hoteliers aren’t into innovation? Just point them to Paulinenhof, a small countryside gem that’s redefining modern hospitality:
- 4h shorter Sunday shifts because of Mews Kiosk
- 100% cashless thanks to Mews Payments
- 63% check-in rate via Mews Kiosk
“We had absolutely no trouble going fully cashless. Guests accepted it easily, and our team loves it. Our only regret is not doing it sooner – the integration of PMS, POS, and Payments is life-changing.”
They are also making a real impact by investing in local talent. With nine trainees on staff, the hotel is helping young professionals build careers without having to move to the big city.
Thank you for sharing this
Scribner's Catskill Lodge
This iconic luxury property prides itself on creating the serene, guest-centric atmosphere their visitors love. And here's what the team loves about Mews:
A smoother, more integrated workflow across departments – a big win for collaboration and efficiency Staff can respond faster to each guest's unique needs, delivering a true luxury experience. Mews Payments seamlessly handling charges and refunds“Mews is powerful yet simple. It saves us so much time and keeps everything in one place. It’s perfect for today’s tech-savvy hospitality world.”6) Villa ChiquitaThis beautiful property in Mallorca is full of wins across the board. They're absolutely loving Mews University, our POS and the Hotels For Trees integration, and the support they’ve been getting from Mews is second to none. 
The numbers speak for themselves:
- 38.7% online check-in rate
- 2 hours saved per day for each employee
- 47% higher booking value for direct bookings vs channel managers
“Some providers seem to forget that the final 'S' in SaaS stands for service. But not Mews. I want to give special thanks to our account manager – we couldn't be more grateful for the excellent support Mews consistently provides.”