Booking.com overbookings

  • 7 February 2023
  • 4 replies
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Hi everyone,

I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.

Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings.

 

As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability.

 

As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we should have more accurate availability on booking.com thus resulting in less overbookings, though we receive many.

I appreciate any input and insights you can provide.


I should add that Booking.com generally respond with: 
 

“These bookings were made due to the auto-replenishment feature. This allows all cancelled rooms to be automatically replenished with +1. The restriction and rate values will not be changed. 

Please note that this cannot be deactivated and to avoid this happening again, you will need to apply a stop-sell when AV is set to 0.”


Thank you!


 


4 replies

Hi Mick, 

Did you receive any further support or feedback on this issue? We’re also experiencing Overbooking from booking.com despite the inventory being zero. 

 

Userlevel 5
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Hi Mick, 

Did you receive any further support or feedback on this issue? We’re also experiencing Overbooking from booking.com despite the inventory being zero. 

 

Hi @M_belanger

No, we did not resolve this. 

We have made the decision to migrate the connection back to Siteminder, we are just waiting for the right time to start the process. 

Sorry to not have better news. 

Hi Mick, 

 

We are quite new to Mews, and onboarded about 2 weeks ago so we do not have plenty of experience but we don’t have any overbooking with the direct booking.com integration, work with the booking.com and SMARTHotel integration. 

Could it be that siteMinder still pushes availability to booking.com?

 

You might want to check you booking.com contract / options once. There is an option where booking.com reserves the right to rebook a reservation if a cancellation occurred. In this case, the interface would transmit you a cancellation which you could sell direct, but booking com would then come later and make a booking, despite that you are already at 0. I have seen this option creating overbookings at other hotels.

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