Hi
I am a Product Manager within the Finance team, I met with a customer yesterday who suggested that they would like to start adding a service charge to all Bills in Mews, similar to the way that a service charge is added to a bill in a restaurant.
Their idea was to add the service charge as a % of the total bill value or as a % of the accommodation items to avoid F&B items being charged multiple service charge. They discussed that they would need to inform the customers of the charge in advance of the stay and they would likely do this via the confirmation email. They commented that are a lot of properties are doing this now.
The property is unsure how their guests might react to the charge and we were keen to start a conversation about this subject:
- does anyone have any experience of adding a similar charge and has it been successful?
- are their other properties interested or considering adding a similar charge?
