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I am curious about why it is not possible for guests to purchase upsells after they have checked in? I know they can do it as part of the checkin process in guest portal, but why can’t they do it after?

For example, a guest forgot to add parking, then they later open guest portal again, they can read about the reservation that they already know about, but they cannot do anything with it, changes, adding products etc.

So the result is that they need to contact the hotel via a message.

I just wonder why this is? Is it designed that way on purpose?

Hi ​@dbarnesen, thank you for asking this question.

I’m the Product Manager at Mews responsible for the Guest Portal and it’s great to hear this is a capability you’d be interested in.

The main reason this is not currently possible is that we haven’t developed the experience yet. The launch of the new Guest Portal last year enabled us to create a a much enhanced online check in experience as well as build a new foundation to continue expanding the capabilities of Guest Portal.

It is our longer-term intention to create more capabilities in Guest Portal beyond check in, such as upselling products and services or managing the reservation. However, we don’t have a firm timeline for when these will be addressed at this time.

Please do share any specific capabilities you’d like to see in our feedback portal (https://feedback.mews.com/) as we review this when planning future developments. 

Please don’t hesitate to share any other questions or feedback you might have 🙂

Thank you,

James

Hei ​@James.taylor thanks for your reply! So i will just be patient and wait 😆 And of course, in an ideal world they will only be upsold for things that are not already in the reservation.

Thanks also for all the updates on the webinar today! Great to hear that Salto Space and other keys are coming to the Guest Portal / Digital Key soon.

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