Great new features 

Looking forward to join and giving feedback

@James.taylor

The new UI is great and we also like the function to check in without reservation number which fasten up the process

This question might not be releated to the new kiosk App & more general.

We have feedback that guests doesnt have to pay at arrival as soon as a company adress have been added in the billing. Logic might be that for rhis guest the company is paying. Which is not correct (in general). This causes some irritation as we require the billing adress and assign it to the reservation in advance (If we are aware of it). But when we assign it the guest doesnt need to pay altough he should have to pay. Can we set a different trigger for this action? 

Hi there, 
There is a (vertical) picture of a palm tree shown on our kiosk now. 

I do not find where this picture is uploaded and how to change it with a picture related to our hotel.

I searched the help with Kiosk Picture but… no info. 

Could you help me please? 

Hi @Linus.Bihn,

I apologise for the delay in replying, I have just returned from holiday.

Kiosk will not ask the guest to pay if there is a company assigned to their bill. The reason for this logic is for pre-paid OTA bookings where the bill is under the guest, but assigned to Expedia, as an example. In this instance the guest should not be asked to pay as they have already paid Expedia.

I appreciate that this comes back to the feedback you’ve shared previously about having a suitable method to capture company details from guests, while still charging the guest for the stay at the Kiosk. 

Hi @Benoit T, thank you for raising this.

The palm tree image is a default placeholder in the Kiosk app and won’t be found in Mews Operations. It is only displayed when no customer image has been provided.

You can add up to three of your own images in the Kiosk configuration page which will replace the default images. This is mentioned at the very end of Step 2 in the Setting up your Mews Kiosk help article.

Hi @James.taylor ,

i totally agree to the logic of the expedia / PrePaid OTA Bookings that you mentioned. In this case the guest doesnt need to pay and should not be asked prior to arrival. But in this case there is no comapny assigned to the bill.  Only the travel agency is assigned to the reservation. The billing details stay empty: See for example this reservation in Styles Hotel Nördlingen : 5090-04-00031904

Additinal you can setup routing roules for prepaid reservations, right?

So this cant be really the trigger in my opinion. 

Assigning a company doesnt mean that the reservations doesnt have to be paid onsite/ by arrival. This is a daily work from front office staff to prepare and check the reservations

I am also happy to jump on a call with you about Kiosk App as we have now worked a few weeks with it. 

Hi @Linus.Bihn,

I apologise for the delay in replying to this.

I’ll contact you to find some time to discuss this further as well as any other feedback you have on the Kiosk.

Thank you,

James

Hi @James.taylor 

Heard you have the company fields live in beta version of kiosk.

Can you please activate for Hotel Altmünchen, Hotel Perlach Allee, Villa Waldperlach and Hotel am Hachinger Bach.

Thanks & regards,

Frank

How is it possible, that a guest can check-out without payment?

If the option “balance check” is not enabled guest can check in without payment

Hi Linus, danke für die Info. :)

Es geht aber darum, wie ein Gast ohne Zahlung auschecken kann?

Hi, oh das habe ich dann falsch gelesen. Ein Gast kann nicht via Kiosk oder Online Check out auschecken mit einem offenen Betrag. Nur via Mews direkt wäre dies mit Open Folio möglich. 

Hey @James.taylor  yeah this would be good to know when this is planning to be rolled out, or when this can be tested. Thank for keeping us all informed. 

Hi @Frank, thank you for reaching out about this capability. I can enable this for your properties if you’d like and will plan to do this Monday (or another date) if you confirm you would like to proceed. 

However, please be aware that this changes the way Kiosk will handle bills related to companies when the balance check setting is enabled and assuming any payment automation hasn’t completed before the guest arrives. Please see below:

Kiosk today:

• Guest owns the bill = guest pays at Kiosk
• Guest owns the bill, company associated = guest does not pay
• Company owns the bill, guest associated = guest does not pay

Kiosk after this change:

• Guest owns the bill = guest pays at Kiosk
• Guest owns the bill, company associated = guest pays at Kiosk
• Company owns the bill, guest associated = guest does not pay

I see at Villa Waldperlach you have a routing rule that would be impacted by this change. If you’d like to discuss further then please let me know and I can message you to coordinate a time.

Thank you,

James

Hi @Jasmin H., if you’re having issues with guests unexpectedly being able to check out at the Kiosk when they still need to pay, please do contact support and share some example reservations where this happened. 

If you have the balance check setting enabled then this should not be possible. If you have a payment terminal connected to your Kiosk, then mosts guests should be able to settle an outstanding balance through the terminal and complete their check out.

Thank you @Linus.Bihn for responding here as well

Hi @ClaudiaM., we are currently in a private beta of this capability due to some of the impacts on existing routing rules that might be configured that I mentioned above. I don’t have a firm timeline I can share for rollout, but would happy to discus further with you if there are some properties this would be helpful for.

Hi @James.taylor Could you please contact me directly to discuss the changes. I do not assume any problems. Just to get sure. Thank you.