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Hey Mews Community, 

 

Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 

We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever. 

 

 

🌟 What's behind the change? 

 

We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. 

Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. 

We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.  

🛠️️ What's new & improved? 

 

Here's what you can expect: 

🎯 Why you'll love it 

Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can quickly adapt emails to reflect your unique brand identity, make guest communication easier to understand, and drive additional revenue opportunities with more engaging interactions. 

 

❓ Your top questions answered 

 

What happens to my existing templates? 
Custom templates remain unchanged. Default templates will automatically adopt the new design. 

How can I use the new editor if I have a customized template in the old one? 
You can save the existing HTML code in a file of your text editor of preference in your device and delete the old email customization, in the old editor. That email type will then be automatically moved to the new editor where you can create a new one. 

⚠️ Heads-up: If you try pasting your old HTML into the new editor, some formatting might not carry over cleanly. Also, some of the old placeholders may no longer work and need to be replaced by the new ones available. 

Is HTML editing still available? 
Yes, advanced HTML editing is still an option as well as the new drag-and-drop tools. 

How do I access the new email editor? 
Head over to Mews Operations → Settings → Guest Experience → Mail Templates and dive right into editing. 

Can I preview changes before the update? 
Absolutely! Check out the detailed comparison available here. 

 

We're excited to see how these new tools help make your guest communications even better. Drop your questions, comments or feedback below, we're all ears! 

 

Cheers! 

Hi ​@ettore.zotarelli ,

first of all, the new tool is basically a good solution for anyone who is not familiar with HTML programming and does not want to outsource the work, as this is cost-intensive work.

However, it still has one or two snags, e.g. the waiting time after changing the template is extremely inhibiting. Usually, the preview does not correspond to the final result in the email software, so sending a test is essential for checking the result. The one hour waiting time prevents us from processing quickly and the guests also receive inadequate emails during this time. This is very unprofessional.

Besides it is very unsatisfactory that we have to completely convert every single template to the CI. In my opinion, Jean-Philipp has a good idea, a master template would be extremely interesting. Of course, it would be best if changes in this master template could also be transferred directly to the individual email templates.

To much wishes? ;-)

Best regards

Leif

 Of course, it would be best if changes in this master template could also be transferred directly to the individual email templates.

Well, that’s exactly what I wanted to say… thanks for the clarification :-)

kind regards,

jp.

Hi ​@ettore.zotarelli ,

after working more intensively with the new template, we have noticed a few things.


The list of items in the proposal template is confusing and loooong. Each item is listed one below the other. As an example:

It would be more clearer for the guest 
one line: “7x breakfast each € 12,50”    € 87,50
next line: “7x parking each € 6,00”        € 42,00
etc.

I have already reported via ticket that the prices are displayed net. Net prices are just confusing for us as a leisure hotel. The rounding to 2 decimals are also reported in the ticket, but this is obsolete if the gross prices are displayed.

 

 

The names of the guests staying in the room are not displayed in the confirmation email for the booker. This is extremely confusing for group bookers.

By the way, it would be nice to have a proposal template for bookers, too.

 

Best regards

Leif

 

 

 

I have added a post to feedback hub:

https://feedback.mews.com/forums/955598-guest-experience/suggestions/50122536-mail-templates-dynamically-derive-from-common-ma

feel free to upvote 👍🙂
 

kind regards,

jp.

Voted

Short update to my entry above. The prices are now gross. It´s a start.
We are still waiting for the other changes. 

Full of Hope.

 

Best regards

Leif

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