If your front desk staff is like most, it’s probably not made up of accountants. And that’s a good thing, because your front desk should be focused on your guests and providing quality service, not on correcting invoices.  

That’s exactly why we’ve simplified the bill and invoice correction process, making it easier to use without needing accounting expertise. The updates also allow managers to track all changes for oversight and transparency. The best part? Our updates can save your team up to 90% of the time they currently spend on corrections. Here’s how changes to open bills will help your daily efforts:   

• Simplified bill-corrections: Easily remove or edit the price and quantity of products directly from the items in the bill. 

• Reason for correction: Capture the reason for each correction, enhancing audit capabilities. 

• Clearer bill presentation: Adjusted items are eliminated from the original bill, ensuring clarity and accuracy for the guest. 

• Dedicated corrections counter: Mews automatically creates a counter posting for corrected items, guaranteeing compliance with accounting principles. 

• Enhanced tracking: After an employee makes a correction, staff can view the details and locate associated bills on the customer Dashboard. Trace all changes in the bill and order item action logs for improved oversight and fraud prevention. 

Discover how to edit a single item in an open bill here or learn how to remove a single item from an open bill here. 

What’s changed for closed bills and invoices? 

• Simplified reissuing: Modify items, update bill ownership, and track reissued bills in the Billing tab. 

• Boost efficiency and compliance: Reissue with a single click, saving time and minimizing errors. 

• Save time with a digital audit trail: Quickly link invoices, bills and credit notes for previews, printouts and dashboards. 

• Make quick edits: Effortless update addresses, guest or company details on bills. 

• Ensure legal compliance: Automatic credit note creation for accurate accounting. 

• Improved guest experience: Easily generate new invoices and bills. 

• Easy document sharing: Distribute documents conveniently via email. 

Learn more about reissuing an issued invoice or closed bill here and discover how to change the bill owner’s address and associate profiles. 

What do our users think about the updates? Here’s what Philipp Luderer, Unternehmer at Chain Fettehenne Hotels, had to say: 

 "It depends a little bit on the employee, but I would say easily 3-5 minutes in both scenarios for someone, who was already comfortable with the old way of doing it. For someone who was not, it is much simpler to understand the process in the first place now. 

However, the real time save is in the reduction of mistakes that were made with the old procedure. Also, that the old invoices and credit notes are directly linked to the new ones helps in finding them later on and in understanding what was done." Want to know more? Check out the video below to hear from our Product Manager Joanna Kozlowska for a closer look at these changes and what they mean for you.  And, of course, feel free to reach out to your Customer Success Manager for more information.