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Hi everyone,

I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. 

But before diving into the details, let me give you some context about why we built this and where we’re heading from here. 

Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. 

Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. 

That’s where we’re headed, but first, we need to address one of the biggest challenges you face today: duplicate guest profiles. 

Duplicate profiles are a common issue, often caused by third-party OTAs and integrations. These duplicates mean you don't have a clear, comprehensive picture of your guests, which can disrupt the flow of personalized service. 

That’s where Match & Merge comes in. This new feature automatically detects duplicate guest profiles based on key details like name, email, and phone number. It saves time, reduces manual errors, and makes sure guest data is consistent and reliable. 

Check out the video below to see Match & Merge in action: 

With this feature, you no longer need to manually match profiles. The system suggests potential matches through a user-friendly workflow, meaning your guest information stays consistent and accurate. 

We’re rolling out Match & Merge to properties from today, and we’ll gradually expand its availability over the coming weeks. However, if you’d like to get early access, feel free to drop a comment below! 

As I mentioned earlier, this is just the first step. Next, we’ll be working on new features to help you track customer lifetime spend, offering you a complete view of your guests’ spending patterns. 

But I won’t spoil all the surprises just yet—stay tuned for more exciting updates soon! 

Hey @coudert.mathias ,

we were waiting for this feature and would love to try it! 

Can we get early access for Hey Lou Hotel Monheim am Rhein and Hey Lou Frankfurt Airport, please?

Best regards

@coudert.mathias thats a great development. It really is. I’ve tested the beta of the system and i really enjoyed it 👍.

The only thing i am wondering about: When comprehensive guest profiles are the goal why mews recently changed that in the checkin companions aren’t fetched any more?

@coudert.mathias Thanks for the good news in the morning 😁

Hotel Prinzregent Munich is also interested in early access.

Thanks @Jasmin H. we will add you and should be available this week in your environment. 

@Daniel.Schleser thanks, should be available this week for you too 🙏

@coudert.mathias Cityden would also love to have early acces and try out this feature. We also experience this problem with company profiles, is it also possible to match & merge company profiles with this feature? 

Please activate for Paulinenhof. Great feature!

Hello @coudert.mathias 

 

We would love to have early access too here at Hotel de La couronne in Liege Belgium

 

Thanks

 

Regards

 

Stephane

Thank you, we will add you in the next batch 🙏

We would love to get acess to this :D

Smarthotel Oslo :)

@Daniel.Schleser thanks, should be available this week for you too 🙏

Hey @coudert.mathias ,

 

is there any update on when it will be activated?

Currently I still cannot find Match & Merge. 

We would love early access too: JustStay Hotels (all properties if possible, please).

 

Thank you :)

@coudert.mathias 

Hope your well. In our properties it is not enabled yet. Will it be enabled this week?

 

 

Hey,
we would also love to try this feature with Seehotel Wiesler 😊

Thank you :)

Could you please add us to the beta program. MOMA1890

We would like to use that to :)

Hi Mathias, please enable early access for hotel Andromeda in Oostende as well. We would love to test this feature.

We would also love to try this at hôtel du rhône Sion. Thank you!

Hello there,

Could you please add Stadium Hotel?

I am one of the Beta tester for this feature and I have been informed that I can use the Beta feature as of today.

I press on the Match and Merge button and get no profile apearing and when trying to merge profiles, it go to the Match and merge screen and give me the below message:

 

In short, it seems the feature is not yet working properl.

We would love to be part of the beta test group

Would love to try it at ahead burghotel. Thx!

Hey, 

 

we are one of the beta customers and some quick fedback for you

 

I am just wondering why the same adress is kept twice in the new profile. I understand this behavivour if the adresses doesnt merge. But not if they are 100% the same. Only 1 Adress shoudl be kept

 

Best

Linus

Amazing, happy to test for the HimGroep!

This is a great feature. One suggestion: when merging two customer profiles, it would be very useful if both sets of guest profile notes from the Internals section could be kept and merged. At the moment it seems to only keep the notes from the primary profile.

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