Hello Mews Community! 
Have you been following the incredible customer stories on the Mews website? We’re excited to share the latest five case studies showcasing how our solutions are driving success across various hotels and hostels. Each one highlights a unique journey to operational excellence powered by Mews, but there are some key similarities worth noting.
Customer Stories Overview:
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Fettehenne Hotels (Germany): This family-owned lifestyle hotel chain overcame rapid scaling challenges with Mews’ intuitive system. Their team appreciated the seamless onboarding process, going live in just three days. The ease of use led to shorter staff training times and more time for personalized guest experiences.
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Petit Hostel (Spain): Known for its innovative approach, Petit Hostel thrived by integrating smart digital automation with Mews. Automated check-ins, payments, and housekeeping not only improved efficiency but also reduced staff burnout, leading to a 34% increase in RevPAR and 18% ADR growth.
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TOC Hostels (Spain): TOC Hostels utilized Mews to streamline payments and check-ins, reducing errors and long queues. Their focus on automation and a frictionless guest experience saw them achieve a 22% increase in ADR and a 28% rise in RevPAR.
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Hey Lou Hotels (Germany): By fully embracing digitalization, Hey Lou transformed its guest journey with Mews Kiosks, cutting down manual tasks and reducing payment times by 50%. Their success was driven by personalized onboarding and efficient staff training using Mews University.
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Rambla (Australia): As the first Mews customer in APAC to offer fully digital check-ins, Rambla combines modern hospitality with eco-friendly practices, creating a seamless experience for guests, including automated payments and hassle-free arrivals.
Across all these hotels, the shared themes are automation, streamlined guest journeys, and faster staff onboarding. By focusing on efficiency and reducing manual tasks, these properties have freed up their teams to focus on creating memorable guest experiences.
Question for you:
What operational challenges have you faced in your hotel, and how are you addressing them to enhance guest satisfaction?
Looking forward to your thoughts!