Dear Mews Community,

We had the pleasure of hosting an incredible Community Panel Series yesterday, and it was an absolute blast! A huge thank you to our amazing panelists: @Elizabeth Harris from LeBlanc + Smith, @eli.grossenbacher from Gravity Haus, and @kevino from Nômade People. Their insights and expertise truly made the event special. 

A big thanks to @coudert.mathias for expertly moderating this session! 

Our panelists had the opportunity to share their views on how to build a loyal base of guests without the need for a points & tiers program. In short, they will tell you:

• How they define loyalty and the goals they aim to achieve with it.
• The importance of human interaction and technology in growing loyalty.
• The main KPIs they track to prove the success of their strategy.
• As the cherry on top, they revealed the big trends that everyone in the industry should monitor closely.

We encourage you to watch the recording and feel free to leave a comment—we would love to hear your feedback!