• How do guests typically get to and from your establishment?
  > taxi or private limo transfer from Schiphol Airport or cruise terminal. 
• How often does your front office/guest services team help guests with arranging transportation? For example, a taxi to/from the airport or train station.
  > for about 50% of our guests
• How would a guest make such a request and how does your team help fulfill that request? 
  > private car / transfer company that we work with
• Are there preferred companies you work with to provide transportation services to your guests? For example, you always call on taxi companies A, B, and C for your guests
  because these companies provide reliable service and charge a fair price.
  > fixed company that we work with, that only does hotel transfers in AMS. (nothing like blacklane or so)
• Do you have any revenue sharing agreements with preferred transportation partners?
  > yes we charge a premium over their rates
• Are there any incentive programs for Front Office team members when it comes to ordering rides for guests, and if so, what does that look like?
  > not (yet)

Good morning @sylvia.tang 

• How do guests typically get to and from your establishment?
  • Taxi or private transfer from the airport
• How often does your front office/guest services team help guests with arranging transportation? For example, a taxi to/from the airport or train station.
  • Airport Transfers: almost weekly
  • Train station transfers: +/- 60% of all guests
• How would a guest make such a request and how does your team help fulfill that request? 
  • Pre-arrival via email or Mews Chat
  • During stay: at the desk
• Are there preferred companies you work with to provide transportation services to your guests? For example, you always call on taxi companies A, B, and C for your guests because these companies provide reliable service and charge a fair price.
  • Yes, we work together with a local taxi company for all transfers.
• Do you have any revenue sharing agreements with preferred transportation partners?
  • No.
• Are there any incentive programs for Front Office team members when it comes to ordering rides for guests, and if so, what does that look like? 
  • No.

I would say, there are more important issues to be programmed for a better and easier use of mews.

For example the new company billing needs the option to pay by credit card. Just because a guests wants his invoice on a company adress doesn´t mean he is not paying directly by credit card. Its a lot of clicks until one can finally print the bill…. Oh, and it would be fantastic to have the possibility to splitt the Payment. A guest pays for the stay and a beer. he wants it all off his credit card in one transaction but the beer should not show on the invoice… so , how do we do that with mews terminal ?

hi @ABB thanks for your input, my colleagues would love to get your insights on the topics you've mentioned. I'll send you a private message!