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Hi everyone,

This capability is now available in beta and you can find all the details here: 

This group will shortly be closed to comments and we thank you for all of the great input and discussion on this topic.

Please share any further comments or questions in the BETA program post linked above. 

Thank you,

James

 

Hi everyone 👋, 

One of the next topics we are looking into for the Guest Portal, is giving you more flexibility to decide whether you want to collect the payment card details as part of the online check-in (OCI) flow. 

Today it is mandatory and we know it does not fit every situation: credit cards are less prevalent in certain countries, it may not be necessary for prepaid rates, it creates unnecessary confusion or drop-offs from guests, etc.

We are not ready to launch a BETA just yet 😉 but we’re exploring a few options and wanted to share our current state of thoughts to hear your feedback.

  • Set-it up at the Bookable Service level where you could decide to ask for cards in OCI, or make it depend on whether the rate is (partially/fully) prepaid or not. This is similar to the set-up we have in place for the Booking Engine. 
    • I’m wondering whether that’s not granular enough? - i.e. you may want to collect card details for OTA bookings, whether they are prepaid or not, when you only have VCC details from the OTA.
  • Set-it up at the Rate Group level, with an option to request or skip card details as part on OCI. Payment policies are also defined at that level so that seems quite logical.
  • Set-it up at the Rate level. This feels like it may be too granular given the number of rates in use? It would take more time to set-up and also be more cumbersome to maintain. 

Any feedback on the above? Or other suggestions? Please add your thought in the comments. We’d love to hear more to make our solution as easy to work with as possible. 

Thank you in advance!

Hi @Olivia.Dingreville ,

thats really a great feature we would also use in some cases,

 

  • Prepaid Rates
  • Reservations / Corporate Rates where we sent an invoice
  • Blocks where guests doesnt have t pay by themselves
  • Bookings with VCCS
  • We use Mews Kiosk in every property and are very happy to get more OCI

Different Topic but:

Regarding VCCS we have the issue that we need to manually charge them at the day of arrival. Mews cannot distinguish between booking with VCC and guest credit card. 

@Daniel.Schleser

Happy to hear more of it when you have a beta ready

 

Best

Linus 

 

I completely agree with Linus!!

Great development! For Dutch guests a creditcard is not the preferred payment method, therefore skipping this part in the process would probably increase the use of online check-in

Another thing to mention here is that the checkin reminder email is sent when the online checkin is incomplete which includes the credit card step.

In germany many persons don’t have a credit card so they get reminded to complete a process that they can’t complete which is really unfortunate.

Hi there, 

I'm eagerly awaiting this feature and have already signed up for the beta program. Are there any updates yet? I was told it should start in January.

Thank you for the info.

Is there anything new here yet? We are also very interested in a solution for managing the request for credit card data.

Hi everyone, I know this beta is eagerly awaited so I wanted to share an update.

Our teams are working to finalise the last few elements of this change and I expect to share more about the steps to activate this in the next week. 

Thank you for your patience, but we do still expect to make this beta available before the end of January. 

Thank you,

James

Hello,

How to vote? I agree to remove it or give an option to the guest in the start to add his information, like email, phone, etc., without the credit card (in the second case, the credit card can be mandatory only for the check-in, and of course we send this email on the day of the arrival to remove any risk for a double charge when we set up the automatic payment depending on the cancellation policy).

Thank you

Sabrina

From Copenhagen Downtown Hostel and Nyhavn Capsules Hotel

Hi everyone,

This capability is now available in beta and you can find all the details here: 

This group will shortly be closed to comments and we thank you for all of the great input and discussion on this topic.

Please share any further comments or questions in the BETA program post linked above. 

Thank you,

James

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