📯 New Beta! Customize your Mews emails in a user-friendly way!
We have closed this beta as we now have the new emails out for every property. Check out the release note here
Dear Mews Community,
It is my pleasure to invite you to our newest Beta: our New Email Editor!
For hoteliers seeking a simple and intuitive email design experience, Mews' new email editor offers a user-friendly interface that eliminates the need for HTML coding, empowering users to create stunning emails effortlessly.
What it is:
A user-friendly email editor designed for Mews users.
What it can do for you:
Custom Templates: Edit Default Templates to create Customised Email Templates
Multi Languages: easily translate emails right from the interface
What you see is what you get editor: Ensure the best user experience possible by seeing what you are working with, so you can be confident about what your Guest will see
Drag-and-Drop Interface: Easily create and customize email templates without any coding
But don’t worry, savvy users can also add an HTML block and code their emails
Responsive Design: Ensures your emails look great on both desktop and mobile devices
Reusable Content Blocks: Save and reuse content blocks to streamline your email creation process
Mobile Design Mode: Design and preview emails specifically for mobile devices; the editor already builds responsive emails by default
Preview Mode: Easily view final email in preview mode
How can you get started:
The new Editor will replace the existing one right in your Mail Templates page (Settings > Guest Experience > Mail Templates; or via the top search bar).
To experience it in demo or production:
Reply to this thread with the property you’d like added to this beta, and if that property is in Demo or Production I do recommend trying it in Demo first, just to get familiar with the new tool
I’ll enable it within my next working day (I promise I will be quick )
What about my existing, custom emails?
Do not worry! Your existing templates will be exactly as they are today.
We are not force-migrating the existing custom templates to the new editor.
Default emails: will be automatically moved to the new editor, with a refreshed look and clearer phrasing but providing the same reservation/guest information, links etc.
The property logo and header image will automatically be replaced by your logo and “sign in picture” when these emails are sent.
From there, you can customize and save them with the new editor!
(Old) Custom emails: will remain on the old editor and work as they always did. They will be tagged with “Review”.
If you would like to move them to the new editor, save the old code somewhere and delete the custom email (on the top right corner of when editing that email type). By deleting it, this email type will revert to Default and you will be able to edit to your preference.
Deleting an old custom email will permanently move that email type to the new editor.
(New) Custom emails: will be right in the new editor. There you can edit it again, or revert back to the default Mews style.
I look forward and thank you in advance for your feedback.
Oh, and one last thing: confirmation emails will now show reservation cancellation policies.
Yours,
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Hi Ettore,
Das Lindner Romantik Hotel & Restaurants, Bad Aibling, Germany would like to join the beta. We are currently in the onboarding process. Thank you!
Hi Ettore,
Das Lindner Romantik Hotel & Restaurants, Bad Aibling, Germany would like to join the beta. We are currently in the onboarding process. Thank you!
Hi @Christina Neumann ! Welcome to Mews! I've just added you
Hi Ettore, can you add as well the Niemeyer’s Romantik Posthotel to the beta please. We are currently working on the templates and for the hotel it would be really helpful to have the new functionality in use already now. Thank you! Christina
Hi Ettore, can you add as well the Niemeyer’s Romantik Posthotel to the beta please. We are currently working on the templates and for the hotel it would be really helpful to have the new functionality in use already now. Thank you! Christina
No problem! Added too. Please remember to review the templates/translations once the beta is over as we are still fine-tuning some details based on feedback and observations made during this period
Hi Ettore, and another one. Can you please add Romantik Hotel Alte Münze in Goslar as well to the beta program. Thank you! Christina
Sorry, has this been implemented at our hotels? @absalonhotel, @andersenhotel and @annexcopenhagen?
Kind regards
Great. Please could we try this for the Bades Huk Apartments & Bades Huk Marina Hotel ? Thank you
Chez Truchon Bistro-Auberge would like to participate to this beta, please
I want to participate in this please - BLAU Student Housing
Liebe Community,
ist es normal, das es auch -2 Minuten gibt ? Das Template will sich irgendwie nicht ändern/aktualisieren.
Grüße
Mathias
@Christina Neumann @brianBLAU @sarah.trepanier @Angela B @Revenue Anne Copenhagen all added!
And as you may have seen, the feature will become permanent next week as we wrap up some finishing touches to make it even more user friendly, like improving the description of loops and conditional displays of rows (super advanced feature - not recommended for most users).
@Revenue Anne Copenhagen Absalon was already there, but the others not yet.
@Mathias Rajczak Did it update now? Sometimes the time is up, but because of a queue to execute this and keep the system stable, it may take a few more minutes until the next available “update slot” comes up. It’s fully automatic, rare and should hardly be noticeable.
Thanks everyone!
Hi Ettore!
I’ve been using Beefree for templates, so the look and feel of the new editor is quite familiar.
However, I’m experiencing a few issues:
Preview: It’s confusing to view previews without any of our actual hotel images. At the moment, I have to check our mail “queue” to see how it really looks. Ideally, the preview should reflect all of our settings, including our own images and content.
Adding Images: When I try to add a new image, I drag the “Image” content block into the template. It appears correctly and shows a “Browse” button, but when I click it to upload an image, nothing happens.
Online Check-Out Default: The default setting for online check-out includes “Reservation end time,” but when this is sent to the guest, the system doesn’t seem to populate the check-out time—it's just blank.
Template Migration: For those of us who previously used Beefree, is it possible to import our existing templates into MEWS? It would be great not to have to rebuild everything from scratch.
Multi-Property Content: We use a lot of the same content across our chain. Is there a way to push a standard template across multiple properties?
Costum fonts: Is there any way of uploading costum fonts? We use Jost* as our brand front.
That’s it for now. I’m really excited about this change and looking forward to having the full system up and running!
hey mews team, @ettore.zotarelli
Is it still possible to join the BETA version for Glamp Nusa in Bali?
Hi @Mluca ! You're in!
Thanks for all the feedback @Vegard Kaspersen ! I'm making notes of all that and indeed Bee is the engine running this new interface.
Preview: unfortunately there are some technical limitations that previews don't pull "live" hotel data, meaning the pictures. We are considering an "email to myself" feature to run tests like that, but it's not super straightforward.
Images: we do not support drag and dropping, nor uploading images at this stage. All images must be stored by the hotel (on their website for example, or a public storage service) and added via hyperlink to the editor.
Check out hour: this is a bug and is being fixed as we speak.
Template migration: Unfortunately this is unlikely to happen. There does not seem to be enough demand for this scenario to merit such custom development (compared to everything else we could do). But I am making a note of it in case this keeps coming up.
Multi property: we are studying this, and indeed it's a very likely future development. Specially regarding custom rows that you could save for your chain...
Custom fonts: I'm making note of this improvement request.
Would love this for Tattenhall Marina, Gamekeepers Inn and Roydon Marina (All with Lakeland Leisure Estates) - Production versions please.
Would love this for Tattenhall Marina, Gamekeepers Inn and Roydon Marina (All with Lakeland Leisure Estates) - Production versions please.
you're in! enjoy!
Hello, we would like to have the BETA at Hotel Scheelsminde. Production versions please.
Yes Hippocrates Wellness please
@ettore.zotarelli amazing new tool, love it!
Just one thing which we are wondering if there is a possibility for it: Currently, when customizing templates (e.g., adding social media icons or other recurring content), we need to manually update each template individually. This is time-consuming and increases the risk of inconsistency across communications.
It would be incredibly helpful to have one of the following:
A global footer section that applies automatically to all email templates.
The ability to save and reuse custom blocks (e.g., social media icons, contact details, branding elements) across different templates.
Great work on this feature guys, it’s really a big improvement!
@ettore.zotarelli Is there any documentation available for the conditions and loops functionality? Like which variables we can use? Our dev team would love to start playing around with these!
Like we found this condition: {% if reservation.extras != empty %} Which other variables besides reservation.extras can we use?
I also noticed there’s an {{ enterprise.signInImageUrl }}. Are there any others we can use that are not in the merge tags list?
@soraya.coreana I saw you asked about scenario’s in which we would copy a template to another service.
Please have a look at our service setup for the property “Oftang | Zillertaler Unterkünfte”. In this production environment we manage a collection of smaller apartmenthouses, and each house has it’s own bookable service. The emails we sent for each service can be mostly the same, so we’d love to be able to copy them across services.
(Actually, the only thing we change manually now is the name of the bookable service (which is the name of the house), as there is no placeholder or merge tag for this. Perhaps this could be added..? )
Also, like @Vegard Kaspersen suggested, being able to save content blocks (or entire templates) for use across the chain would be a dream! Most chains, including us, will use mostly the same templates, and it would be silly to have to create the same template again for each property.
Cheers, Andreas
@Heidimiettinen @Ljohnosn you're in! welcome!
@Mluca not at this initial release - but we have improvement ideas to make things easier to replicate among emails/across the chain. Thank you and love to hear that you're enjoying it!
@andreas we will soon release some documentation around it. But we also updated the UI to be more descriptive around the loops and display conditions available once you are into a specific Row property
More merge tags, conditions and loops may come in the future, but for now the current list is (almost) final. I think we got 1 or 2 bugs that are being finished now, but nothing major. Cheers!
hey @ettore.zotarelli
I wanted to share some feedback regarding what appears to be a bug with the META social URLs.
When I paste a META social URL (e.g. Instagram, Facebook, or WhatsApp) into the settings and then try to open it via the email preview, I receive an error message. However, if I copy the same URL and open it directly in the browser, the page loads correctly.
This issue seems to affect all META platforms, while other social links such as TikTok and LinkedIn are working as expected.
Could you please look into this? thanks a lot
hey @ettore.zotarelli
I wanted to share some feedback regarding what appears to be a bug with the META social URLs.
When I paste a META social URL (e.g. Instagram, Facebook, or WhatsApp) into the settings and then try to open it via the email preview, I receive an error message. However, if I copy the same URL and open it directly in the browser, the page loads correctly.
This issue seems to affect all META platforms, while other social links such as TikTok and LinkedIn are working as expected.
Could you please look into this? thanks a lot
Hi @Mluca I have just tested it with instagram, twitter, facebook and linkedin and all links work fine on Outlook (desktop and mobile, personal and professional accounts with different levels of security filtering of links), Apple Mail (desktop and mobile) and Gmail (mobile).
It may be a local issue; so I suggest trying in different wifi/networks as you may be under a firewall - but I am just speculating at this point. Also, if you would like to try it out, feel free to forward me the email that these links are not opening at [email protected].
Thanks!
Hi everyone! I huge thank you for all your help and feedback!
We have closed this beta as we now have the new emails out for every property!
If you have customized emails, please give it a little review as we have closed some of the reported bugs and made enhancements to the experience over the last few days (the last ones being updated last night) and therefore you may want to reset your templates and do them again (specially around those missing translations, if you had any).
Remember that if you are using the default text strings that we provide out of the box, they already come translated in all our Mews languages!
Happy emailing, and see you all soon at another Beta! Yours,
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