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We have closed this beta as we now have the new emails out for every property. Check out the release note here

 

Dear Mews Community,

It is my pleasure to invite you to our newest Beta: our New Email Editor!

 

For hoteliers seeking a simple and intuitive email design experience, Mews' new email editor offers a user-friendly interface that eliminates the need for HTML coding, empowering users to create stunning emails effortlessly.

  • What it is:
    • A user-friendly email editor designed for Mews users.
  • What it can do for you:
    • Custom Templates: Edit Default Templates to create Customised Email Templates
    • Multi Languages: easily translate emails right from the interface
    • What you see is what you get editor: Ensure the best user experience possible by seeing what you are working with, so you can be confident about what your Guest will see
    • Drag-and-Drop Interface: Easily create and customize email templates without any coding
      • But don’t worry, savvy users can also add an HTML block and code their emails
    • Responsive Design: Ensures your emails look great on both desktop and mobile devices
    • Reusable Content Blocks: Save and reuse content blocks to streamline your email creation process
    • Mobile Design Mode: Design and preview emails specifically for mobile devices; the editor already builds responsive emails by default
    • Preview Mode: Easily view final email in preview mode

 

  • How can you get started:

The new Editor will replace the existing one right in your Mail Templates page (Settings > Guest Experience > Mail Templates; or via the top search bar). 

To experience it in demo or production:

  1. Reply to this thread with the property you’d like added to this beta, and if that property is in Demo or Production
    I do recommend trying it in Demo first, just to get familiar with the new tool
  2. I’ll enable it within my next working day (I promise I will be quick đŸƒđŸ»)
  • What about my existing, custom emails?

Do not worry! Your existing templates will be exactly as they are today. 

We are not force-migrating the existing custom templates to the new editor.

  • Default emails: will be automatically moved to the new editor, with a refreshed look and clearer phrasing but providing the same reservation/guest information, links etc. 
    • The property logo and header image will automatically be replaced by your logo and “sign in picture” when these emails are sent.
    • From there, you can customize and save them with the new editor!
    • (Old) Custom emails: will remain on the old editor and work as they always did. They will be tagged with “Review”.
      • If you would like to move them to the new editor, save the old code somewhere and delete the custom email (on the top right corner of when editing that email type). By deleting it, this email type will revert to Default and you will be able to edit to your preference.
      • Deleting an old custom email will permanently move that email type to the new editor.
    • (New) Custom emails: will be right in the new editor. There you can edit it again, or revert back to the default Mews style.

For more information on how to use it, check out this help article 📜

 

I look forward and thank you in advance for your feedback. 📝

Oh, and one last thing: confirmation emails will now show reservation cancellation policies. 😎

Yours,

Amrùth HÎtels would also like to participate, although you mention only English Mews interface, I believe ours is in Dutch. But please add us the moment you can. 

 

We do have a few questions, so please reach out first, so we can decide which property!

Kind regards, Kirsten


Wir möchten mit dem Aparthotel Stralsund und dem Hotel am Markt in Altentreptow an diesem Beta-Programm teilnehmen!


Amrùth HÎtels would also like to participate, although you mention only English Mews interface, I believe ours is in Dutch. But please add us the moment you can. 

 

We do have a few questions, so please reach out first, so we can decide which property!

Kind regards, Kirsten

Hi ​@Kirsten ! I posted a video just a couple of posts above yours that shows an example of a German property and how the translations are not as convenient yet (for the user editing it), but they are working for guests. Please have a look if that answers your questions, otherwise feel free to post your questions here and I'll do by best to address them.

Thanks!


Amrùth HÎtels would also like to participate, although you mention only English Mews interface, I believe ours is in Dutch. But please add us the moment you can. 

 

We do have a few questions, so please reach out first, so we can decide which property!

Kind regards, Kirsten

Hi ​@Kirsten ! I posted a video just a couple of posts above yours that shows an example of a German property and how the translations are not as convenient yet (for the user editing it), but they are working for guests. Please have a look if that answers your questions, otherwise feel free to post your questions here and I'll do by best to address them.

Thanks!

Thank you Ettore! I will check with my colleague and get back to you!


Wir möchten mit dem Aparthotel Stralsund und dem Hotel am Markt in Altentreptow an diesem Beta-Programm teilnehmen!

You're in! I had to google translate this but I assumes both would be in Production 😉


Wie kann ich dieses Produkt in Mews finden?


How can I find this product in Mews?

It's under the "Mail templates" settings page, as part of the Guest Experience. I recommend reading the help article posted on the first message as a reference as this is quite a big feature. Cheers!


Wie am Screenshot zu erkennen, ist diese Funktion im Aparthotel Stralsund nicht vorhanden

 


Hi ​@Sebastian_MV ! Please watch this video as it explains how to access the feature. Have a great friday!


Oh, prima! Da möchten wir auch dabei sein, sobald es in deutsch verfĂŒgbar ist! AKZENT Hotel Roter Ochse (production)


Hello!

Thank you, it looks great and easy to use.

 

Is there a possibility to copy my templates from one service to another, without having to redo them just to change a few information ?

 

Thanks,

Julie

hi Julie, that’s a very good question. Unfortunately, there is no easy way to do it: to support all these new features that the editor provides, including rows and grouping elements that you can replicate and move around, The underlined code behind each email template is a lot richer than the old HTML ones.

What you can do is to save your old coded template, add an HTML block on the new editor and see how it looks. However, I must say that when we tried this internally with a few email examples, the results were mixed.

if you would like to give it a try, I recommend picking an email template that would be easy for you to re-create from scratch, just in case the old html does not work as expected.

 

let me know how it goes! Happy editing!

 

Hello, 


What I meant is copying my new template (made in the new editor) to another service. 

 

Thank you !


Will the email templates be availible in MMP?
That would be amazing!


Étire, yes plse. demo for Tremblant Elysium. Super idea !


Étire, yes plse. demo for Tremblant Elysium. Super idea !

It's on! Welcome!


Will the email templates be availible in MMP?
That would be amazing!

The plan is to have all emails that are editable in Mews in this new interface, but we do not have a timeline for the MMP ones yet. hopefully soon!


Yes, please activate it for Reisafjord Hotel and Lyngen North :)
Looks great!


Great news, Paleis Hotel in production would like to be added. Thanks!


Hey ​@JulieLVQ I’m a Product Designer that’s been working on the new email editor 😀

I saw your question about copying new templates (made in the new editor) to another service. I’d like to learn more about this and why would you’d like to do that? What kind of other service would you copy your email template to? Could you share a scenario? Thanks!


Hey ​@JulieLVQ I’m a Product Designer that’s been working on the new email editor 😀

I saw your question about copying new templates (made in the new editor) to another service. I’d like to learn more about this and why would you’d like to do that? What kind of other service would you copy your email template to? Could you share a scenario? Thanks!

For us, some of our properties offer both day and night services.
Certain templates may be applicable to both types of services.


We’re interested in Jouvence, Qc, Canada, propterty in production. Thank you!

 


Please add le Centre de villégiature Jouvence, in Québec, Canada! Thank you!


​@olaberg ​@Monique Krause-de Koning ​@Hveilleux enabled! enjoy!


​@ettore.zotarelli 
Can you please add Faubourg21 (18598) also

thanks

Dirk


​@ettore.zotarelli Thank you very much! 


​@ettore.zotarelli 

for now this is great! only issue we have is that some translations into german are not shown.

do we need to translate them manually?

Â