The much-anticipated Smart Tips - an  AI summary of a guests' previous and future reservation notes, preferences and status - is now available directly in our guest profiles! 

This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.

How can I get started?

The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest's profile.

To experience it in production (which is really where the magic happens, cause… data):

1. Reply to this thread with the property you’d like added to this beta, in production
2. I’ll enable the AI Summaries within my next working day (I promise I will be quick )
   1. Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback

What about my data?

Guest data is not used to train any models. These summaries are generated on the fly, each time a page is opened, and the AI models we use do not own nor store our data. A side effect of these summaries being created every time is that if you reload the page, the summaries will be written in a slightly different way.

Please ask any questions or share any feedback you have below.