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Hello Mews Community, we are thrilled to announce that the new version for Mews for Salesforce is coming soon!💥

This version will sync guest and company profiles, reservations and guests spending. So you can build customer statistics and marketing campaigns using Mews data in Salesforce. 

But we are not going to stop until we know we have covered your use cases. So we are looking to learn:

  • What does your organization use Salesforce for?
  • If you are using another CRM or marketing tool, please tell us more about it!

Many thanks!

hi @Kseniia Galtsova with WestCord we are using SuperOffice as business CRM; keeping track of (discussion)notes, appointments, contracts etc. Ideally we could connect production and other statistical information to automate the information process 

We are using Experience Hotel as our CRM system. It works perfectly with Mews and we are also able to sale upgrades and sending our emails before and after start. It would be great with better tool in Mews to gather all the information. 

As we are small company we do not have a large sale department so something that is smooth and works would be highly appreciated. 

 

Thank you so much for your replies, @mauritsbots and @Revenue Anne Copenhagen ! I will reach out to you shortly, so we can have a better understanding of your use cases and pain points. 

Hi @Kseniia Galtsova,

please find the feedback from our sales team regarding your question below.

What does your organization use Salesforce for?

  • Mainly Sales Team
    • Creating Tasks
    • Tracking Activities (E-Mails, Calls, etc.)
    • Creating Accounts with Contacts
    • Rate Agreements (e.g. Corporate Rage Agreements, Group Agreements)
    • Reporting (e.g. Top Producer/Key Accounts, Sales Reports, etc.)
  • MICE & Reservations
  • Managing Directors
  • Reports (e.g. ADR, Total Net. Rev., Reservations and Cancellations made yesterday, etc.)

Greetings,

Eric

 

Thank you for sharing @Eric Kröll! I will reach out to you as well, this sounds like a perfect case for what Mews is building. 

We use Hubspot and would LOVE an integration with Mews. Hubspot uses include:

  • Guest communication
    • WhatsApp
    • Email
    • Live Chat
  • Email Marketing
  • Sales/Pipeline Tracking

Ideally, when a customer emails or WhatsApps us in the Hubspot Inbox, we’d know if they’re a guest and, if so, have a link to their profile and past/upcoming activity with us. This would be huge!

One more request - a native integration with Tableau, Salesforce’s business intelligence tool.

 

Thanks!

Hi @Grafpaper, thank you for your feedback! These are some interesting use cases! Let me think more about it and I will reach out to you to have a discussion. 

Hi @Kseniia Galtsova, 

How is the salesforce integration coming along? Is it available in production environments yet?

We are keen to get the latest updates, can we jump on a call to discuss at your earliest convience?

Hi @Mick , we are almost there 💪🏼! I will be happy to talk to you, you can expect an email shortly.

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