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My name is Laura and I am Product Manager for the Billing Team. We are currently working on a small enhancement to help improve the accuracy of product consumption dates.

Some customers reported that since we introduced changes to the ‘Add Product’ feature in the billing screen they have an experienced an increase in corrections to the consumption date. The separation of the consumption date onto another tab can cause users to bypass this field and consumption dates are set with the default date and time.

We would like to address this through a two step flow, forcing the user through the second tab and improving the default date selection. You can see an overview of the changes here.

The 2 step flow is ready and we would like to validate this changes with users before we release, whilst we continue to work on the improved date selection. If you are interested in helping us to test these changes please let me know.

To confirm the consumption dates should now be set correctly to the start date of the reservation when a product is added that is linked to a future reservation. We will give you some time to use the feature with these dates being set automatically and then follow up for feedback.

Thanks to everyone for your replies and comments. We have switched this on for everyone who has asked on this thread. We have taken the comments into account on the extra click and to begin with we will release just the improved date selection and continue to validate whether the 2 step flow is beneficial or whether there are other options we should explore. I will reach out to everyone individually to schedule a feedback call and understand how the 2 step flow has been received by your users so far.

Hi, quick question about this:
In the second ‘Additional settings’ screen, the VAT is always showing as 0%, no matter which product I select, which obviously isn’t correct.

Could this be because I left the VAT at 0% in the General settings?
Since the VAT rate varies per product, I’ve set it directly within each product, not in the general settings.

Thanks to everyone for your replies and comments. We have switched this on for everyone who has asked on this thread. We have taken the comments into account on the extra click and to begin with we will release just the improved date selection and continue to validate whether the 2 step flow is beneficial or whether there are other options we should explore. I will reach out to everyone individually to schedule a feedback call and understand how the 2 step flow has been received by your users so far.

Hi, quick question about this:
In the second ‘Additional settings’ screen, the VAT is always showing as 0%, no matter which product I select, which obviously isn’t correct.

Could this be because I left the VAT at 0% in the General settings?
Since the VAT rate varies per product, I’ve set it directly within each product, not in the general settings.

Hi Emilie

Yes the VAT rate on this second step actually relates the the Service fee only. So the VAT rates for the individual products are set by what you have configured at the product level. I can see how this is confusing though and the Service Fee is something we would like to understand more about how people are using it and how we can better support their usage. I will be reaching out to all Beta customers in a couple of weeks to get feedback and we can discuss this topic in more detail.

Laura

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