My name is Laura and I am Product Manager for the Billing Team. We are currently working on a small enhancement to help improve the accuracy of product consumption dates.
Some customers reported that since we introduced changes to the ‘Add Product’ feature in the billing screen they have an experienced an increase in corrections to the consumption date. The separation of the consumption date onto another tab can cause users to bypass this field and consumption dates are set with the default date and time.
We would like to address this through a two step flow, forcing the user through the second tab and improving the default date selection. You can see an overview of the changes here.
The 2 step flow is ready and we would like to validate this changes with users before we release, whilst we continue to work on the improved date selection. If you are interested in helping us to test these changes please let me know.
Hey @laura.asplin ,
@Linus.Bihn and I would be really interested in testing the changes
Hey! I am interested in testing these changes.
Hi,
This is great! The struggle is real. I think this will solve the problem with posting on the wrong date.
We are interested to join at Lyngen North and Reisafjord Hotel.
Thank you!
hi @laura.asplin we will want this very much; especially the intelligence linking to a reservation that it also changes the consumption moment to the start of the reservation.
Secondly i do think that posting charges after check out should not result in a posting on its respective check out date; usually accountants dont appreciate any kind of back dating ?
@nstockman
Hey! I am interested in testing these changes.
Morning! Happy to enable for you, please could you confirm which property(s) I should enable on, I see 4 Circus properties :)
Hi,
This is great! The struggle is real. I think this will solve the problem with posting on the wrong date.
We are interested to join at Lyngen North and Reisafjord Hotel.
Thank you!
Enabled for you :)
hi @laura.asplin we will want this very much; especially the intelligence linking to a reservation that it also changes the consumption moment to the start of the reservation.
Secondly i do think that posting charges after check out should not result in a posting on its respective check out date; usually accountants dont appreciate any kind of back dating ?
@nstockman
Hi Maurtis
Would you like us to enable on one of your properties for feedback?
Valid point about charges after check out. To clarify the items would be posted to accounting on the date of the product being added, but the consumption date is meant to indicate the date the item was actually consumed for revenue purposes. Does this change your thoughts on this or do you still believe the default should be todays date/time?
Hello,
This sounds good! We would be happy to participate in the beta at ProfilHotels Opera.
Ciao @laura.asplin ,
We will be happy to test it as well in our property! 
hi @laura.asplin we will want this very much; especially the intelligence linking to a reservation that it also changes the consumption moment to the start of the reservation.
Secondly i do think that posting charges after check out should not result in a posting on its respective check out date; usually accountants dont appreciate any kind of back dating ?
@nstockman
Actually I realised I made my mistake in my original loom, we always default to todays date and time once the reservation has ‘started’. I will correct my loom shortly.
Hi @laura.asplin this would be very helpful! Just one small question, could you not have the date in the first tab instead of creating the second additional step? First select the date, than the product for example?
Would love to test!
Grt,
Emilie
Hi @laura.asplin this would be very helpful! Just one small question, could you not have the date in the first tab instead of creating the second additional step? First select the date, than the product for example?
Would love to test!
Grt,
Emilie
Absolutely that is something we could do, and one of the reasons we are running the testing to decide the best approach. Please confirm which of your properties you would like to enable this for and I will switch it on for feedback.
Hey @laura.asplin could you please add Glamp Nusa, Bali, to the Beta version happy to test it out and give feedback.
Hi Laura,
I think adding a second step is not the best solution. I would opt for the date to be in the first screen. Default on the date and time of posting is great. When people see the date in the first screen they will think about changing it. Forcing a 2nd step is too time consuming I believe.
I honestly don't prefer the different tabs (not in posting, but also not in creating products), 1 screen is better in my opinion.
Regards, Kirsten
Hi Laura,
I think adding a second step is not the best solution. I would opt for the date to be in the first screen. Default on the date and time of posting is great. When people see the date in the first screen they will think about changing it. Forcing a 2nd step is too time consuming I believe.
I honestly don't prefer the different tabs (not in posting, but also not in creating products), 1 screen is better in my opinion.
Regards, Kirsten
I also prefer one screen instead multiple tabs.
Hi Laura,
I think adding a second step is not the best solution. I would opt for the date to be in the first screen. Default on the date and time of posting is great. When people see the date in the first screen they will think about changing it. Forcing a 2nd step is too time consuming I believe.
I honestly don't prefer the different tabs (not in posting, but also not in creating products), 1 screen is better in my opinion.
Regards, Kirsten
I also prefer one screen instead multiple tabs.
I agree with both.
I would also preffer 1 tab instead of 2 tabs.
Shai
Hi,
@laura.asplin could you please add us in the Maritim Hotel Düsseldorf.
We would like to Beta test the changes in our property. Thank you!
@laura.asplin kindly add WestCord Art Hotel to the pilot. And if you have it on one tab, you can add WestCord Fashion Hotel.
We have enabled these changes on all properties requested above this message and we will reach out directly for feedback shortly.
Hi @laura.asplin this would be very helpful! Just one small question, could you not have the date in the first tab instead of creating the second additional step? First select the date, than the product for example?
Would love to test!
Grt,
Emilie
Absolutely that is something we could do, and one of the reasons we are running the testing to decide the best approach. Please confirm which of your properties you would like to enable this for and I will switch it on for feedback.
Could we do Getaway Ghent? It’s our largest property. Can you let me know when it’s switched on so I can inform my colleagues at the location?
Thanks!
Emilie
Thanks to everyone for your replies and comments. We have switched this on for everyone who has asked on this thread. We have taken the comments into account on the extra click and to begin with we will release just the improved date selection and continue to validate whether the 2 step flow is beneficial or whether there are other options we should explore. I will reach out to everyone individually to schedule a feedback call and understand how the 2 step flow has been received by your users so far.
Hey @laura.asplin , could you please enable it for the Bob W Amsterdam Noord?
Hey @laura.asplin , could you please enable it for the Bob W Amsterdam Noord?
Morning, we have just enabled this for you
Hey @laura.asplin , for Bob W Noord live, i dont see for any additional service product that i am being promted to use it around the guest stay date. Could you please advise? E.g. Parking breakfast or anything else i am trying to add to the bill.
Hey @laura.asplin , for Bob W Noord live, i dont see for any additional service product that i am being promted to use it around the guest stay date. Could you please advise? E.g. Parking breakfast or anything else i am trying to add to the bill.
Hi Femke
Thanks for flagging, I see what you mean. I am looking into this with the team now to understand why it is not working.
Laura
