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We need your input to revolutionise how we manage guest profiles in Mews to supercharge your business.

 

🔍 About us:
We are the Multi-property team. Our team is on a mission on understanding all the operations you need to perform cross-property related to your guests. We believe that centralising guest profiles within Mews can bring significant improvements to your guest services and operations.

 

🤝 How you can contribute:

  • Schedule a chat with us: Drop a reply to this post, and we'll coordinate a time that suits your schedule for a personalized one-on-one interview. This way, you can share all the current needs you're experiencing with us.
  • Share Your Expertise: Don’t have time to have a chat? Simply drop in this post your feedback, ideas and wishes so we can collect them.

Let's work together to revolutionise how hotels manage guest profiles and create memorable stays for everyone! Your insights can make a world of difference. 🚀

Hey @Irene Mallafre happy to have a chat with your team re this topic.

 

Hi Irene,

We would love to have a go at this especially tracking allergies and special needs.

UDS hotels

Genki Takahashi 

Hey, 

we can also have a call about this ! I will gather feedback in our hotels 

 

Best Linus

HI, we would love to  be able to set up guest notifications in a profile that pop up when a guest makes a new reservation.. For example after complains or special wishes that we have/ want to adress when the guest arrives next time but has no booking yet. Right now we have the opportunity to set up guest notes, but they will easily be overseen unfortunaltely. Iw ould be happy to explain it in a call if needed.

Hello all

Maybe display on the reservation profile in case of a returning guest (in one or the other property of the group), which rooms the guest was in, when was his last stay, etc...without having to go through the guest dashboard or generate a report could be convenient to attend the needs more efficiently

 

It is kind of the same idea as @Kathlyn 😉

 

S

Yes! Would be happy to have a chat. 

 

Biggest thing for us would be the centralized billing. Our property has traveling guests that would do our locations back to back, it would be amazing if we’d have all guest information already, and see all information regarding this guest on both billing and their profile and preferences for example. 

Hi @Irene Mallafre,

currently we are not using the multi-property feature but I would still love to drop some feedback:

  • It would be lovely to have a drop down field in the guest profile overview (bills, former reservations, etc.) where I can select the hotel (or all hotels) and instantly get the data instead of having to swap around like a maniac.
  • Secondly our biggest issue is duplicates. The way you find duplicates and merge them is really exhausting. In my opinion there needs to be a separate feature where you can compare certain data and merge multiple profiles at the same time. Should be implemented for companies aswell. Happy to have a call regarding this topic

Greetings,
Eric

Hi Irene,

To be able to see reservations across all properties and bills/invoices from all properties. 

hi @Irene Mallafre anytime!

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