Sorry for the delay. After rethinking, I am in line with your idea and also with Martjin

No objection.

Hi @Max ,

Thank you for getting back at me! I will share the final decision in this channel once made :) 

Looking forward to speaking in the near future!

Warmest,

Nienke

Hi @Eric Kröll @dvdb @Martijn Coolen Slow Traveling @Sara_LeClay @Max @SimonR ,

Hope you are all doing great! 

Herewith I would like to share a message and a video to share the progress of the development of this feature 

We are estimating to enter a demo testing phase in a few weeks (3 weeks ), to be followed with live testing starting potentially already in the course of June 

I would love to hear from you whether you would be interested joining the Demo testing phase to provide us with your invaluable feedback in this channel by pushing the Like button  or leave a comment in this conversation. 

If you already would like to share some thoughts after watching this video, please feel free to share it here as well of course! We would love to hear your feedback 

Hoping to hear from you! 

Warmest,

Nienke

Hi Nienke, thank you for the video and updates :) 

looks easy to handle and im looking forward to the demo/testing phase :)

Best, Martijn 

Looks really good. I am curious to test it out!

Max

Hi @Eric Kröll @dvdb @Martijn Coolen Slow Traveling @Sara_LeClay @Max @SimonR ,

Hope you are all doing great! 

I'm thrilled to share that we are preparing to launch our beta program for Granular Cancellation Policies This is an exciting new feature, and we can't wait for you to try it

We would love for you to participate in this beta program. If you're interested, please let me know the name of the Demo property where you'd like to test the feature

Earlier in this conversation, I shared a teaser of the feature. Soon, I will also provide a detailed beta guide for you here.

We are finalising the last details over the next two weeks. Once you're comfortable with the feature and ready to use it in your production environment, we will be happy to move to the next stage of the beta program

Looking forward to hearing from you!

Warmest,

Nienke

HI Nienke,

thanks for the update :)

im happy to test with demo Eco Lodges Millstätter See

Looking forward :)

Best,

Martijn 

Hi @Martijn Coolen Slow Traveling ,

Congratulations! You’re the first client to test this feature I’m eagerly looking forward to your feedback and greatly appreciate your interest in this functionality

The feature has been enabled for the requested property and is ready for testing

Warmest regards, 

Nienke

Hi @Nienke Wilbrink ,

thank you for enabling the functionality I already did some testing in my Demo.

I created new policies and rategroups + rates, as well as policy exceptions (01.-04.aug24)

the functionality for me as Revenue manager/admin is clear and easy to use, thank you for the great time and effort by you and your team!

However when creating the test bookings, a few point popped to my mind that could be quit challenging for reservation/reception staffmembers.

lets assume the staffmembers have knowledge of the default cancellation and payment policies of the rategroups.

the policies (nor default nor exceptions) are visible to the agents in the “new reservation” screen or in the booking directly.

best case scenario, the Policy name is shown in the reservation details “Status” screen, similar to  ex. “origin”  and “reservation source”

→ especially  during “policy exception” periods, as the exception only applies to new bookings. multiple bookings in the same rategroup for the same stayperiod can have different policies

as well in the “new reservation” screen. ex either with the rategroup name or price detail pop up

so Teammember can inform guests correctly and detailed.

From a guest POV in the current mews booking engine the free cancellation deadline is shown as in the printscreen. showing the default rategroup policy. I assume that in an exception period the exception cancellation deadline is shown. 

also here best case scenario, the guest is able to see, next to the applicable cancellation policy also the applicable payment policy.

(PS, also in the guest portal)

Additionally I would like to see a new “placeholder” {Policies} or an adaption of the placeholder {reservationDetailsHtml} for quotation and confirmation templates, so the guest can easily check the offered/booked reservation policies/conditions themselves in the email template.

Best regards from Austria

Martijn 

Hi @Martijn Coolen Slow Traveling ,

Thank you for the extensive feedback and my apologies for the delayed reply! I have shared the feedback with the Guest Experience team and the Reservation team within Mews previously, and they are looking into it  However, it will not be part of the first release of this feature, but rather a potential later iteration. 

FYI: @ettore.zotarelli @coudert.mathias @daniel.do see message above on the Confirmation email/ Booking engine / New Reservation Screen for your reference

Would you be perhaps interested in testing this feature in your production environment? We have started testing in the live environment last month and are ready to open to more properties to join. Would you be willing to test with one/two of your rates/rate groups perhaps?

Looking forward to hearing from you! 

Warmest regards,

Nienke 

Hi @Eric Kröll @dvdb @Martijn Coolen Slow Traveling @Sara_LeClay @Max @SimonR ,

Hope you are all doing great! 

I am excited to announce that we are recruiting beta testers for granular cancellation policies currently to test in the Live environment. 

Would you be willing to trial this feature with 1 or 2 of your rates or rate groups? Please do not hesitate to reach out to me via this conversation or a private message directly to me  If you might have any further questions prior to starting testing of the functionality, I would be happy to answer your questions or reply to your concerns in either a message or a short call. 

Looking forward to hearing from you!

Warmest regards, 

Nienke

@Nienke Wilbrink thank you for your feedback and the update on the progress.

Although im still a fan of the granular cancellation feature, for now I will refrain from testing in the production environment. for the simple reason that I have no Idea how to communicate the exception rules to the (potential) guests using “direct” channels such als the mews booking engine and or our central reservation office. As the exceptions will not be visible for guests and or staff, I will stick with the workaround of using separate rates/rategroups for those exception periods.(for now)

thank you for your understanding! looking forward to the new release(s)

Best regards,

Martijn 

Hi @Martijn Coolen Slow Traveling ,

I understand completely and thank you for your honesty on this topic! 

I will keep you informed on any progress on this and other features on the community. 

Warmest regards,

Nienke

Hi @Nienke Wilbrink,

since our Head of Revenue is out of office until september we will also have to delay any testing until then.

Happy to inform our revenue though, once he is back.

Greetings,
Eric

I hope you're all doing well!

I wanted to take a moment to let you know that we’ll begin rolling out this functionality next week in phases, region by region, over the coming month.

The first release will happen next week in the Benelux region, followed by DACH the week after, then France, and finally a global rollout in the following week. This will also be when the Mews Multi Property piece beta will kick-off. 

Thank you so much for your invaluable insights and support over the past few months as we’ve explored this new functionality in Mews!

Best regards,

Nienke

This also sounds like a usefull further development to us. As a trade fair hotel, we offer different cancellation periods for different trade fairs and group sizes.
In my opinion, a cancellation policy at reservation level makes the most sense.
I would be happy to discuss this if there is still a need.

@Nienke Wilbrink I found a permisions bug: All policy settings are still available when a user doesn't have any roles assigned.

Hi Jasmin,

Thank you for your feedback! Could you share some more details on policy at reservation level please? Curious to learn more about this suggestion :) 

Looking forward to hearing from you! 

Warmest,

Nienke

@Nienke Wilbrink I found a permisions bug: All policy settings are still available when a user doesn't have any roles assigned.

 

 

Hello Ivo,

Thank you for your bug report! I have asked the tech team to take a look as soon as possible. 

Warmest regards,

Nienke

Hi @Ivo ,

Hope you are well! The bug should be resolved now Additionally, and update has been pushed where users without permissions are being logged out automatically for data safety reasons. 

Please let me know if all works as expected :) 

Warmest regards,

Nienke

Hi Nienke,

awesome! All good now.

Does this push mean that users without permissions can no longer log in at all?

Ivo

Thank you for the question!

They shouldn't be able to access the property where they have no permissions at all, but if they have a profile in another property for example with some permissions, they should be able to log in. 

FYI @Rui Oliveira 

Warmest regards, 

Nienke

Okay, thank you for the elaboration!