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Hey everyone, the feature was released last week on Thursday, January 16. If you have any feedback about the functionality, please don’t hesitate to send me a DM and I’ll be happy to listen!

Also thank you everyone who participated in the beta testing and gave us your thoughts! We implemented the key feedback - to choose a specific rate instead of using the default one while creating a reservation - and we believe it’s more powerful now.

 

Hey Mews community 🙌

 

I’m excited to announce that we’ve completed the split reservation functionality. Now, when a guest extends their stay, you can create a new reservation with just 2 clicks, while keeping all the original reservation details intact in Mews Operations.

 

 

As part of this update, we’re also displaying calculated cancellation fees based on your set cancellation policies when shortening a reservation or adjusting the assigned category.

 

What’s in it for you:

  • Simplified reservation date management 
  • Effortless split reservations for extended stays with automatic reservation creation
  • Enhanced operational control for properties managing corporate contracts and strict payment agreements
  • Greater transparency on cancellation fees when dates or assigned categories change

How can you get started?

  • To get early access in your Live environment, please comment below with your property name or Enterprise ID and we will start activating the beta on your property.

Please add your thoughts and feedback in the comments, we’d love to hear you and make it work for you!

Thank you!

Hi @daniel.do ! Great! Let’s get started in Hotel SPIESS & SPIESS in Vienna, Austria!

Regards,

JP.

 

That sounds amazing. This whole topic is a pretty big one for us …

Is it also planned with these updates that double-triggered communication for thse split reservations can be deactivated? For example, so that check-in and check-out mailings are not triggered during the stay with each subsequent reservation?

That sounds great! Cityden would love to try this out :)

 

yes please!:)

Hi Daniel, that does sound like a big improvement.

We would like to join the early access phase with all of our properties. Do you need each property name, or is “ipartment” as the chain name sufficient?

Is it possible to choose the status for the newly created reservation? For example to have it as an optional booking at first, for the guest to actively confirm the new reservation through a quotation mail.

Great News Daniel.  Staypineapple Hotels would like to participate as well!

Hey Daniel, It would be great to test this for our Bob W Tower Hill Residences London. Thanks! 

Hey there,

Please add Stadium Hotel - Live

Hi!

 

We’d love to try that out!

ONDA Playa Grande, Costa Rica

 

Bernie

@Kayleigh @ReservationsFashion @dvdb interested?

Hello!

Please add both properties for Les Lofts Vieux-Québec


Thank you,

Julie

nice feature, @daniel.do! Please activate for Paulinenhof live. Thanks!

Hi @daniel.do 

 

pleae enable for Hey Lou Hotel Monheim.

Thanks

Linus 

That sounds amazing. This whole topic is a pretty big one for us …

Is it also planned with these updates that double-triggered communication for thse split reservations can be deactivated? For example, so that check-in and check-out mailings are not triggered during the stay with each subsequent reservation?

Hi Daniel, that does sound like a big improvement.

We would like to join the early access phase with all of our properties. Do you need each property name, or is “ipartment” as the chain name sufficient?

Is it possible to choose the status for the newly created reservation? For example to have it as an optional booking at first, for the guest to actively confirm the new reservation through a quotation mail.

@daniel.do  great improvements that were done 🙂 congrats. Im also interested to the early access, however the both quoted questions by jones.eth and T.Pohl are very interesting and would need clarification :-)

 

thx

Best Regards

Martijn

Hello

 

Could you please include Abdijhof Mariënkroon in the beta?

 

Thank you very much. 

Please add ReservationsFashion for the beta

 

Looks like a great feature.

 

Right now, whenever you change the date of stay, the default is apply cancellation fee. Could this be changes that the default the other way arround, meaning that we have to choose if we want to charge the cancellation fee.

Hello,

Please activate for demo Hôtel Valdys la Baie

Thanks,
Floriant

 

@daniel.do This is great. Please add Designhotel Maastricht and Savoy Hotel Rotterdam.

Hi, 

please add The Grand Ahrenshoop and Strandhaus Ahrenshoop.

Thanks

Stefan

Hi, please add us as well.

Küstenperle Strandhotel & Spa - thanks :)

 

That sounds amazing. This whole topic is a pretty big one for us …

Is it also planned with these updates that double-triggered communication for thse split reservations can be deactivated? For example, so that check-in and check-out mailings are not triggered during the stay with each subsequent reservation?


Hey Jones, thanks for the feedback! We are currently not sending an email for the newly created reservation so it’s “deactivated” by default. Do you see a situation where you want to send these emails?

Please add ReservationsFashion for the beta

 

Looks like a great feature.

 

Right now, whenever you change the date of stay, the default is apply cancellation fee. Could this be changes that the default the other way arround, meaning that we have to choose if we want to charge the cancellation fee.


Hey there!

There is a checkbox which allows you to apply the cancellation fees or not. The only change we made is to calculate it for you based on the cancellation policies set with the rate.

Hi Daniel, that does sound like a big improvement.

We would like to join the early access phase with all of our properties. Do you need each property name, or is “ipartment” as the chain name sufficient?

Is it possible to choose the status for the newly created reservation? For example to have it as an optional booking at first, for the guest to actively confirm the new reservation through a quotation mail.

 

Hey Thomas :) 

Thanks for the feedback! We are confirming the reservation when you split the reservation. Do you see use cases where you want to make it optional first? 

I have the chain IDs so I don’t need each property name. Once you confirm it’s fine even without the optionalstatus, I’ll enable it on production for you.

Hey @j.spiess @Kathlyn @Robin Koetje @Femke @JulioDiaz @Bernie @JulieLVQ @c.rex @Linus.Bihn @Elmo12345 @floriant @Roy @Stefan @SinaR. - I enabled the beta testing on your live environment yesterday 🙌

Let me know if you have any feedback!

Thank you @daniel.do 

 

We will test it and get back to you 

Just a quick feedback from or property:

 

  • The screen must always be reloaded so that the “new” reservation is displayed.
  • You have to carefully look at the new reservation again, because the BAR rate is always chosen
  • We like this feature 😀

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