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The much-awaited option to Skip card payment details during Online Check-in is now in BETA! 

While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in. 

  • Credit cards are less prevalent in some countries, 

  • Corporate guests get confused about adding their card when their stay is fully covered by their company, 

  • Some properties do not offer any extras during stay without paying upfront. 

How does it work?  

Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group, after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an existing rate group.  

For properties on a Pro or Enterprise package, you can also make it part of a policy exception for a specific rate or rate group. This means you can make your Online Check-in requirements more or less strict at different moments in time. 

  • TIP: if you want to make a permanent exception for a given rate, you can simply adjust the end date of the exception to make it last as long as you’d like. 

 

What will the guest see? 

In the guest flow, the “Payment method” screen will simply be skipped, and the guest will be able to complete their Online Check-in.  

Note: if applicable based on the payment policies in place, the guest may be offered to “Pay Now” vs “Pay Later” for any payment scheduled to happen ahead of check-in.  

  • If they “pay now”, the payment will be taken right away and the card details collected as part of the process.  

  • If they “pay later”, the payment card details collection will be skipped. 

 

How can you get started? 

  • Reply in this thread with the property(ies) you’d like to activate,  

  • Once done, you’ll need to go to Settings / Service / nBookable Service] / Rate Group and adjust the settings. Payment details collection is on by default, and you can turn it off as needed. 

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating on the development of this functionality! 

Hi James,

Seehotel Töpferhaus wants to try this feature!

 

Best regards, Adina

Hi ​@Mimmieklundjonsson and ​@Liv Klopstock,

Thank you for wanting to join the beta of this capability, I’ve enabled this for your properties. 

Please let me know if you have any questions or feedback.

Thank you,

James

Please unable for Little Monkey Hostel

 

Hi Everyone, 

Thank you for your patience, I’m happy to share that we’ve completed all the necessary checks and we’re re-enabling this beta program.

I have already re-enabled the capability for those that already had it switched on and I’ll work through the new requests as soon as I can. I’ll react with a ‘Like’ to your post once I’ve enabled it for your property. 

Please continue to share any questions or feedback here and I’ll be happy to help. 

James

There was a like on my post but nothing active.

Its now visible. Thank you

Hi James,

unfortunately I can not see the checkbox in Seehotel Töpferhaus when creating a rate group. Could you please enable it?

 

Kind regards, Adina

Hi ​@littlemonkeyhostel, thank you for confirming and I apologise for missing it initially.

Hi ​@Tagung Seehotel Töpferhaus, I apologise for missing your previous post, I’ve now enabled this for your property and please let me know if you have any further questions or feedback.

Thank you,

James

It works! Thank you

Dear James, could you please enable this option for ‘The Ostendian’? Thank you for you feedback.

Hi ​@StijnD, thank you for joining this pilot group. 

I’ve enabled the new setting for your property. Please do let me know if you have any feedback or questions.

Thank you,

James

Hi ​@James.taylor We would love to start using this functionality for all of our properties!

 

Are you planning to move the “Require payment or preauthorization for start” option to the rate groups? Currently an stay service option. This would be a logic development. 

 

Looking forward to your reply!

 

Ivo 
LBG Hotels

Hi ​@Ivo, thank you for commenting here. I believe this is already enabled for your properties from an earlier request in this beta group. Please let me know if you have any issues though. 

Regarding the “Require payment or preauthorization for start” option, I’m not aware of any immediate plan to move this to the rate group level from the service level. Please do raise this in our feedback portal if you haven’t already.

Thank you,

James

Hi ​@James.taylor

 

thanks for enabling. 

How is the procedure for Virtual Credit Card or prepaid reservations?  We do not need Credit Card Details for Reservations that do have a vcc as they are already prepaid. Yet we can controll this via Rate/Rate Group level only.

 

Is it planned to add this?

 

Best

Linus 

 

Hi ​@Linus.Bihn,

Thank you for sharing this feedback. Currently, we have only made this configurable at the Rate Group level. We have no immediate plans to extend this logic further, although I can appreciate the feedback you’re sharing for recognition of VCC/pre-payment as well.

Thank you,

James

Hi everyone, 

We really appreciate your support, feedback and willingness to be early adopters of this new capability.

We have today released this for all customers and will soon be closing this beta group to comments. 

Please continue to use the community and our feedback portal to share your ideas and comments.

Thank you,

James

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