The much-awaited option to Skip card payment details during Online Check-in is now in BETA!
While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in.
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Credit cards are less prevalent in some countries,
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Corporate guests get confused about adding their card when their stay is fully covered by their company,
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Some properties do not offer any extras during stay without paying upfront.
How does it work?
Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group, after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an existing rate group.
For properties on a Pro or Enterprise package, you can also make it part of a policy exception for a specific rate or rate group. This means you can make your Online Check-in requirements more or less strict at different moments in time.
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TIP: if you want to make a permanent exception for a given rate, you can simply adjust the end date of the exception to make it last as long as you’d like.
What will the guest see?
In the guest flow, the “Payment method” screen will simply be skipped, and the guest will be able to complete their Online Check-in.
Note: if applicable based on the payment policies in place, the guest may be offered to “Pay Now” vs “Pay Later” for any payment scheduled to happen ahead of check-in.
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If they “pay now”, the payment will be taken right away and the card details collected as part of the process.
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If they “pay later”, the payment card details collection will be skipped.
How can you get started?
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Reply in this thread with the property(ies) you’d like to activate,
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Once done, you’ll need to go to Settings / Service / [Bookable Service] / Rate Group and adjust the settings. Payment details collection is on by default, and you can turn it off as needed.
Please ask any questions below. We’re looking forward to hearing your feedback and collaborating on the development of this functionality!
