At Unfold, we unveiled our vision for a connected guest experience and today we are excited to launch the ✨ New Guest Portal ✨ in BETA.
What’s in it for you?
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A beautiful design with more room for your brand & property imagery,
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A chain-centric portal for your guests (guests will no longer see any bookings in properties from other chains in the same portal),
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A more intuitive guest journey + a small but mighty tweak to collect better telephone numbers with country codes,
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A single-trip view showing all reservations in one place (i.e. room + parking + meeting room).
Join the BETA to shape the future of the Mews Guest Experience with your feedback.
What will guests see?
- Guests will be invited to complete their online check-in or to visit the guest portal just like they are today for the “old” portal. They simply need to click to get started.
- The Online Check-in flow has been revamped for an easier navigation.
- The new Homepage presents all relevant details about the trip, contact information for your property and more.
- The Online Check-out flow has not changed… yet 😉.
Is my property eligible?
We are still working on adding functionalities in the new portal, for now some steps are missing (and will soon be added back):
- Offering the option to skip cleaning with the Hotels For Trees integration,
- Upselling extra services, including hourly services, during online check-in,
- Cancelling a reservation directly from the guest portal,
- Giving guests the option to pay early during online check-in instead of on schedule following the automated payment schedule in place.
[EDIT - July 2024] We are now collecting details from the main guest as well as all companions in countries where this is a mandatory requirement.
How can you get started?
- Reply to this thread with the property you would like to add to this BETA and I’ll get in touch to make it happen.
- The BETA is open to properties who are already using the Guest Portal today or those who want to give it a try.
- If you’re already using the Guest Portal, no changes are needed in Mews Operations, the new portal will simply replace the old one.
- But we’ll soon be sharing more tips about how you can refresh your set-up!
We’re excited to share this journey with you! We’ll post updates and tips via the Community in our Learn & Share series. Please share your questions and feedback in the thread below.
