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The much-awaited option to Skip card payment details during Online Check-in is now in BETA! 

While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in. 

  • Credit cards are less prevalent in some countries, 

  • Corporate guests get confused about adding their card when their stay is fully covered by their company, 

  • Some properties do not offer any extras during stay without paying upfront. 

How does it work?  

Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group, after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an existing rate group.  

For properties on a Pro or Enterprise package, you can also make it part of a policy exception for a specific rate or rate group. This means you can make your Online Check-in requirements more or less strict at different moments in time. 

  • TIP: if you want to make a permanent exception for a given rate, you can simply adjust the end date of the exception to make it last as long as you’d like. 

 

What will the guest see? 

In the guest flow, the “Payment method” screen will simply be skipped, and the guest will be able to complete their Online Check-in.  

Note: if applicable based on the payment policies in place, the guest may be offered to “Pay Now” vs “Pay Later” for any payment scheduled to happen ahead of check-in.  

  • If they “pay now”, the payment will be taken right away and the card details collected as part of the process.  

  • If they “pay later”, the payment card details collection will be skipped. 

 

How can you get started? 

  • Reply in this thread with the property(ies) you’d like to activate,  

  • Once done, you’ll need to go to Settings / Service / nBookable Service] / Rate Group and adjust the settings. Payment details collection is on by default, and you can turn it off as needed. 

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating on the development of this functionality! 

Yes please activate for Hollywood Hotel as well please.

Hi everyone, 

I apologise for the inconvenience, but we’ve had to temporarily disable this capability for the time being as we have identified a potential issue connected to automatic payment failures. 

Our Engineers are investigating further and I will share more details on when we can get this re-enabled again soon. 

We appreciate the significant interest in this capability with so many of you asking to have this enabled for your properties. Please don’t hesitate to ask if you have any questions in the meantime. 

Thank you,

James

We like to use it. Waldhotel zum Bergsee OHG

Hi ​@James.taylor, 

Fantastic news! 

Can you please enable the feature flag for all YHA Australia enterprises. 

Thank you!

Hi ​@James.taylor 

 

Great news! Can you, when back online, please add us on your list? 

Hotel Van der Maas, Ootmarsum. 

 

Many thanks!

Hi James, sounds great!

We would like to use it in outr properties: 

  • Brenner Hotel
  • Colourful Hotel
  • Keyless Boardinghouse

Thanks!

Hi James,

That is great news! 

We would like to test the BETA version for those 4 properties:

  • Hotel Pistache
  • Hotel Bries
  • Hotel Kobalt
  • By Friso

Thank you. 

Hi James,

This is great! We would like to add Bilderberg Europa Hotel 😃

Regards, Sanne 

Hi everyone, 

Thank you for the quick reaction and high level of interest in participating in this beta program!

All properties requested up until this post now have the settings available to be configured. By default, the card details are still required for all rate groups so there is no change in your online check in experience until you make any adjustments. 

Please do share any questions or feedback in this discussion and I’ll be happy to help.

Thank you,

James

Hi!

The setting does not appear yet in our property… do I need to wait over night? Refreshing browser did not help…

Regards,

JP.

Please add to Carey Centre property

Update: Never mind. i’ve read the above comments. 😅

Hi everyone, 

Thank you for the quick reaction and high level of interest in participating in this beta program!

All properties requested up until this post now have the settings available to be configured. By default, the card details are still required for all rate groups so there is no change in your online check in experience until you make any adjustments. 

Please do share any questions or feedback in this discussion and I’ll be happy to help.

Thank you,

James

Hi!

The setting does not appear yet in our property… do I need to wait over night? Refreshing browser did not help…

Regards,

JP.

They’ve disabled that temporarily because of unwanted behaviours. Iv’e just asked the same thing :D

Hi James,

very nice! 

Please add all of our properties:

  • Cityhotel Wood
  • Eclectic Hotel Copper
  • Strandhotel Zoutelande
  • Duinhotel Tien Torens
  • Hotel Bommeljé
  • Mezger Lodges
  • B’s Appartementen
  • Zeayou Appartementen

Hi James, can u confirm to add us to this program? we would like to start with it asap.

Hello ​@James.taylor,

I would like to join this beta with my hotel; Landhuishotel Herikerberg Markelo in the Netherlands 

Thanks a lot!

Please add this option to our chain, thank you!

Hi everyone, 

I apologise for the inconvenience, but we’ve had to temporarily disable this capability for the time being as we have identified a potential issue connected to automatic payment failures. 

Our Engineers are investigating further and I will share more details on when we can get this re-enabled again soon. 

We appreciate the significant interest in this capability with so many of you asking to have this enabled for your properties. Please don’t hesitate to ask if you have any questions in the meantime. 

Thank you,

James

Hi Everyone, 

Thank you for the continued strong interest in having this capability enabled for your properties.

Following my message on Monday, I wanted to share a progress update with you. Our Engineers have been making good progress to identify the cause and begin resolving the issue we discovered. The work will continue on this next week and it is currently our target to re-enable this capability at the end of next week. 

I intend to share another update with you on Wednesday and we thank you for your patience.

Thank you,

James

Hey ​@James.taylor thanks for keeping us updated. I really appreciate the transparency in communication here 👍.

Thats great! We do really need this option! Please activate it for 

Panorama Guggenbichl - Hotel Garni & Appartement

 

Thanks a lot!

Hi Everyone, 

As promised, I wanted to share an update on the progress of this issue.

The team have made the necessary changes to address the issue and we’re currently in the final stages of testing and monitoring before we’ll be ready to re-start this beta.

At the moment, we are on track to have this capability available again by the end of the week.

Thank you for your continued patience and enthusiasm for this new capability and please keep an eye out for another post later this week.

James

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