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We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

  • You might need to capture the names of all guests on a reservation from a safety perspective

  • You might need to collect different data from the reservation owner compared to other guests in your location

  • You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

  • New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

  • Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

  • Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

 

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

 

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

 

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

 

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

 

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

  • Reply in this thread with the property you’d like to activate

  • Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

  • EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!

Hey James,

At Boutique Hotel Das Tigra, we use Staff Mode and would love an option to let guests register at the Kiosk even if the room isn’t ready yet—like when they drop off luggage before check-in time.

Best,
Richard

Hi ​@Richard Voss,

Thank you for sharing this feedback. We have this idea captured here in our feedback portal and I know the team focusing on Kiosk have this under consideration for the near future. 

Please do upvote the idea if you haven’t already and keep an eye out for more information soon. 

Thank you,

James

hi ​@James.taylor yes eg for parking; we have situations with groups where some of the guests can park in our hotel (because they are part of the group) but are not sleeping with us. We do want to register these and ensure that they are welcomed to our best ability. 
Another scenario is bike rental, altough we have the details for the guest from their reservation, for the bike rental we want to include different T&C and ideally a ‘custom field’ with the bike number for example.

Thank you ​@mauritsbots for sharing some more details here, it’s very helpful for us to better understand and plan future improvements in Mews. 

We don’t have an immediate plan to separate the check in form to the different services, but I’ve captured the details to inform our future planning.

Hi James
We cannot check our guests in through the kiosk when there’s one of the profiles like UNKNOWN UNKNOWN or TBA TBA that we get from the travel agents.

Hi ​@afom, thank you for sharing this.

Has this changed since the introduction of the extended check in form? This sounds like it might be a separate issue to the introduction of the check in form improvements. 

If the name on the profile is not the correct name of the guest, then Kiosk will not be able to find a matching reservation as the guest won’t know how that data is sent to Mews from the OTA. I wasn’t aware of OTAs sending reservations with missing guest details. I’m not sure if this can be changed with the OTAs that do this, but this might be a topic for a different conversation thread in the community. 

Hi ​@r.salim and ​@RoterOchse,

Thank you both for this feedback. We identified that the Kiosk does not display back all the existing details on a guest’s profile for additional guests, only the reservation owner. This is being investigated.

However, can you please help me understand why you first scan the ID in Mews Operations to add the details to the profile and not in the Staff mode of the Kiosk app with the embedded ID scanning capability? 

Thank you,

James

Hi ​@James.taylor appreciate for your response. Scanning the ID over Mews Operations is way quicker and giving better impression to the guest that we just scanning thir ID, instead using embedded ID scanner from the iPad. Embedded ID scanner on iPad work better than before, however to get the right position in order the camera captured all the details are pretty challenging. Furthermore if we use the staff mode to scan the ID, we need to hold the ID properly and it gave wrong impression to the guest that we take a picture of their ID instead of scanning.

 

Best regards,

Ringga 

Hi ​@r.salim and ​@RoterOchse,

Thank you both for this feedback. We identified that the Kiosk does not display back all the existing details on a guest’s profile for additional guests, only the reservation owner. This is being investigated.

However, can you please help me understand why you first scan the ID in Mews Operations to add the details to the profile and not in the Staff mode of the Kiosk app with the embedded ID scanning capability? 

Thank you,

James

Hi James,

we scan the ID in the staff mode but only the names appear after scanning.

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

  • You might need to capture the names of all guests on a reservation from a safety perspective

  • You might need to collect different data from the reservation owner compared to other guests in your location

  • You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

  • New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

  • Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

  • Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

 

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

 

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

 

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

 

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

 

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

  • Reply in this thread with the property you’d like to activate

  • Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

  • EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!

we would love to try this - can you activate for BinderS Budget City-Mountain Hotel 

thank you :-)

Good morning ​@James.taylor 

Thanks for implementing the Beta Version, it has tremendously helped us so far. 

However, we´ve been experiencing some issus in the past days. Maybe you can assist with those.

For a couple of check-ins on the kiosk, the following message plopped up after the guests input their data. We´ve then been unable to transfer the data from the kiosk to mews and had to do the input manually.

Furthermore, we´ve encountered the problem that guests which have already been to the property before, can´t review their details before signing the check-in form. This matters to us, as we need the information for the city tax and it does happen sometimes that guests move and change address between two stays.

Finally, we´ve had a few occurences, where the information of additional guests was already in mews but the guests were asked to input the data again in the kiosk as if no information had ever been enterred before. 

 

Looking forward to hearing from you and wishing you a happy Easter time!

Joanne 

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

  • You might need to capture the names of all guests on a reservation from a safety perspective

  • You might need to collect different data from the reservation owner compared to other guests in your location

  • You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

  • New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

  • Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

  • Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

 

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

 

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

 

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

 

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

 

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

  • Reply in this thread with the property you’d like to activate

  • Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

  • EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!

we would love to try this - can you activate for BinderS Budget City-Mountain Hotel 

thank you :-)

 

​@Binders_STB It was activated for you. Please let us know if you face any issues.

Good morning ​@James.taylor 

Thanks for implementing the Beta Version, it has tremendously helped us so far. 

However, we´ve been experiencing some issus in the past days. Maybe you can assist with those.

For a couple of check-ins on the kiosk, the following message plopped up after the guests input their data. We´ve then been unable to transfer the data from the kiosk to mews and had to do the input manually.

Furthermore, we´ve encountered the problem that guests which have already been to the property before, can´t review their details before signing the check-in form. This matters to us, as we need the information for the city tax and it does happen sometimes that guests move and change address between two stays.

Finally, we´ve had a few occurences, where the information of additional guests was already in mews but the guests were asked to input the data again in the kiosk as if no information had ever been enterred before. 

 

Looking forward to hearing from you and wishing you a happy Easter time!

Joanne 

Hello ​@Joanne 

Could you please contact our support team to create a ticket? The issue with data transmission doesn't appear to be related to the Beta feature and should be investigated separately.

Additionally, if you could provide specific examples of the other two issues you mentioned and have them captured in the support ticket, it would help us investigate further.

Thank you,

Josef

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

  • You might need to capture the names of all guests on a reservation from a safety perspective

  • You might need to collect different data from the reservation owner compared to other guests in your location

  • You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

  • New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

  • Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

  • Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

 

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

 

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

 

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

 

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

 

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

  • Reply in this thread with the property you’d like to activate

  • Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

  • EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!

We’ve encountered a critical issue with the registration form:
If all fields are left on their default settings, guests are unable to complete the process. The system loops endlessly through the “Next” steps without ever reaching the final confirmation page. This results in a frustrating user experience and prevents successful completion of the form.

Additionally, from our perspective, it does not make sense to assign a single “reservation owner” and collect all required data solely from that person. In many cases, this individual is not even part of the trip—they're simply making the booking. Relying exclusively on the reservation holder for guest information is therefore impractical.

What we actually need:
For each room, we require the full data of the main traveler. In addition, we need the name, date of birth, and nationality of every accompanying person in the same room—regardless of whether they are an adult or a child.

Best regards,

Stephanie

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

  • You might need to capture the names of all guests on a reservation from a safety perspective

  • You might need to collect different data from the reservation owner compared to other guests in your location

  • You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

  • New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

  • Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

  • Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

 

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

 

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

 

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

 

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

 

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

  • Reply in this thread with the property you’d like to activate

  • Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

  • EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!

We’ve encountered a critical issue with the registration form:
If all fields are left on their default settings, guests are unable to complete the process. The system loops endlessly through the “Next” steps without ever reaching the final confirmation page. This results in a frustrating user experience and prevents successful completion of the form.

Additionally, from our perspective, it does not make sense to assign a single “reservation owner” and collect all required data solely from that person. In many cases, this individual is not even part of the trip—they're simply making the booking. Relying exclusively on the reservation holder for guest information is therefore impractical.

What we actually need:
For each room, we require the full data of the main traveler. In addition, we need the name, date of birth, and nationality of every accompanying person in the same room—regardless of whether they are an adult or a child.

Best regards,

Stephanie

​@Binders_STB 

Hello Stephanie,

I noticed that your configuration setting is currently not set to Default. Did you manually modify it to unblock guests or are guests still experiencing issues? I assume the problems are related to the Kiosk, correct?. Could you please confirm the version you are using?

We've received some other issues reported by other customers and our engineering team is investigating. Could you reach out to the Mews support team to create a ticket? This will help us look into the issue more thoroughly and hopefully identify the root cause soon.

Thank you,

Josef

If possible, 1884 Norderney would like to join the beta too.

Thanks, 

Anabel

Hello we also like to try the beta version. Hotel Grünberger in Berchtesgaden, Germany 

Please add to Smarthotel Oslo :)

Hi ​@lkokkinos.dus ​@Stig ​@Horacio Amistat City ​@JillMorgenthaler.

The new Check in form is now enabled for your requested properties.

Please do share any feedback or questions you might have.

James

Hi ​@james.taylor ,
we already tested in Maritim Hotel Düsseldorf. Please activate it first in Maritim Hotel Frankfurt, Darmstadt and Bad Homburg.
After that you can activate it in all Maritim Properties, please.

Thank you so much

Kind regards

Louisa Ruhrberg

Hi ​@Louisa Ruhrberg, ​@Vegard Kaspersen, ​@LauraHeimann, ​@anabelmalcher, 

This has been enabled for for the properties request above., Thank you for participating in this beta program and please let me know if you have any questions or feedback.

Thank you,

James

Hi ​@James.taylor appreciate for your response. Scanning the ID over Mews Operations is way quicker and giving better impression to the guest that we just scanning thir ID, instead using embedded ID scanner from the iPad. Embedded ID scanner on iPad work better than before, however to get the right position in order the camera captured all the details are pretty challenging. Furthermore if we use the staff mode to scan the ID, we need to hold the ID properly and it gave wrong impression to the guest that we take a picture of their ID instead of scanning.

Hi ​@r.salim, thank you for sharing this additional context, it’s definitely helpful to understand that you prefer the how the experience feels scanning from Mews Operations rather than the tablet. 

Hi James,

we scan the ID in the staff mode but only the names appear after scanning.

Hi ​@RoterOchse, thank you for sharing this. 

Looking at your set up, I see you have the ‘default’ configuration for ID documents, so I expect this is happening depending on the guest’s nationality. 

I know for your location that local guest’s (same nationality as your property location) are not asked to provide ID details, but guests from outside of your country are required to provide ID details. 

In your case, the Scan ID button is available as ID details are required for some guests. When an ID is scanned and the guest is local, then only the names are used and stored on the guest’s profile. 

I hope this helps, but please let me know if you have any further questions or feedback on this approach.

Thank you, James

Hi ​@james.taylor,

just a short feedback: It would be great if the guest could add his company details to his profile during online check in. Do you think this would be an option for the future?

Kind regards

Louisa

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