The kiosk is only for physical room keys. However, some hotels use access codes. Would it be possible to add a section in the reservation where we could enter the code (or connect it with our lock provider)? When will Mews Kiosk be able to display the guest's access code?

​@James.taylor 
Alright, I'm honestly a bit shocked right now. I just switched from RoomRaccoon to MEWS – specifically because RoomRaccoon had issues with the online check-in process, especially when it came to checking in children.

That's not a problem for us – we already have a really good check-in system: simple, intuitive, all that.

But now you're telling me MEWS isn’t able to check in more than one person online per booking? Please tell me that’s not true. I just switched to a PMS that can’t handle checking in all the guests in a multi-bed room?

We have a lot of rooms for 5 to 8 people – families with kids. Is this a joke? Are we really supposed to go back to pen and paper? Do you have any idea how long it takes to check in 60 guests per day during high season – and then manually transfer all their data into the system to send it to Feratel?

What about late check-ins when there’s no staff on-site? How are we supposed to handle that?

Even RoomRaccoon could check in as many guests as were booked. I’m honestly really frustrated right now.

And on top of that, I’m now paying extra for FRIVA to transmit guest data to Feratel?
What? That used to be included for free.

Please tell me this is some kind of misunderstanding.

Totally agree to that!!

We are experiencing the same issue, especially when it comes to the ID details for main and fellow guests, as well as the ID scan.

Hi ​@Nicky,

Thank you for joining this group and raising this question.

Currently, there are some limitations with which guests are asked to provide data. However, this is exactly why we have developed this extended check in form configuration, to give you much greater control over what data is requested from guests during online and kiosk check ins.

I’m happy to enable this for your property to help address the challenges you’ve highlighted, please let me know if you’d like me to do this?

I have also shared this message with your Customer Success representative so they can assist you further with this misunderstanding. 

Thank you,

James

Hi ​@Niclas, was your agreement in relation to the request for card details or the copy address comment?

If the credit card collection, you are able to remove this requirement in your Rate Group settings. However, if this has unexpectedly changed as part of enabling this capability then please let me know.

If the copy address functionality, I appreciate this feedback and we do plan to add this capability in future, as already exists in the Mews Kiosk. In the meantime, the values can be populated from saved address details in the guest’s browser which get’s prompted when selecting the fields. 

We appreciate the copy function will help to make this experience even better though.

James

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.

We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.

• You might need to capture the names of all guests on a reservation from a safety perspective

• You might need to collect different data from the reservation owner compared to other guests in your location

• You might need contact details from all guests to share access instructions with the entire group

Now, the new check in form gives you much greater control to address all these scenarios and more:

• New fields give you greater control over guest data; names, email & signature are now configurable in the check in form

• Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property

• Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property

How does it work?  

Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.

Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.

You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.

What will the guest see? 

Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.

Important consideration

It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.

How can you get started?

The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:

• Reply in this thread with the property you’d like to activate

• Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change

• If you're using Kiosk, please ensure your app is updated to v4.21.0 to support the new capability

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!