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The much-anticipated Smart Tips - an 🤖 AI summary of a guests' previous and future reservation notes, preferences and status - is now available directly in our guest profiles! 

This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.

 

 

How can I get started?

The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest's profile.

To experience it in production (which is really where the magic happens, cause… data):

  1. Reply to this thread with the property you’d like added to this beta, in production
  2. I’ll enable the AI Summaries within my next working day (I promise I will be quick 🏃🏻)
    1. Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback

 

What about my data?

Guest data is not used to train any models. These summaries are generated on the fly, each time a page is opened, and the AI models we use do not own nor store our data. A side effect of these summaries being created every time is that if you reload the page, the summaries will be written in a slightly different way.

 

Please ask any questions or share any feedback you have below. 📝

We are also very interested in testing this with Seehotel Wiesler :)

You're in! Enjoy!


We are also very interested in testing this with Seehotel Wiesler :)

You're in! Enjoy!

Thanks a lot :)


Can you please add us to the beta? 
Hotel de Kastanjefabriek 


Can you please add us to the beta? 
Hotel de Kastanjefabriek 

Of course! Welcome aboard!


Please add Go Hotel Ansgar - Copenhagen/DK & Go Hotel Saga - Copenhagen /DK


Please add Go Hotel Ansgar - Copenhagen/DK & Go Hotel Saga - Copenhagen /DK

You're in! Enjoy!!


Please add C-Hotels Andromeda. Thank you!


Please add C-Hotels Andromeda. Thank you!

Enabled! Enjoy! 🕺


Hi everyone and happy Friday!

 

I come with gifts! 🎁 First some minor improvements:

  • Smart Tips now are saved and not regenerated every time. Meaning it will stay consistent - unless new source data is added (e.g. when new notes are added, smart tips get re-generated)
  • Sometimes there's nothing to say, so we also say nothing - there's a "there's nothing to note here" message when there's no source content to summarize. Groundbreaking, I know. 😉

 

💃🏻 And the belle of the ball: 
As you may have noticed 👀 the Smart Tips are now showing on the reservation details drawer which puts them in a much more likely place to be noticed - making sure your team does not miss on those golden opportunities to take special care of your guests.

ACTION REQUIRED: please comment on this thread what your thoughts are on this new placement.
We want to make sure it's useful for the majority of users before we roll it out for everyone, as the real estate is limited.

  • Did you find smart tips on reservation details useful?
  • Are there situations when you would prefer not to see these smart tips?

Thank you! And have a fantastic weekend! 🥂

Yours,


Hi everyone and happy Friday!

 

I come with gifts! 🎁 First some minor improvements:

  • Smart Tips now are saved and not regenerated every time. Meaning it will stay consistent - unless new source data is added (e.g. when new notes are added, smart tips get re-generated)
  • Sometimes there's nothing to say, so we also say nothing - there's a "there's nothing to note here" message when there's no source content to summarize. Groundbreaking, I know. 😉

 

💃🏻 And the belle of the ball: 
As you may have noticed 👀 the Smart Tips are now showing on the reservation details drawer which puts them in a much more likely place to be noticed - making sure your team does not miss on those golden opportunities to take special care of your guests.

ACTION REQUIRED: please comment on this thread what your thoughts are on this new placement.
We want to make sure it's useful for the majority of users before we roll it out for everyone, as the real estate is limited.

  • Did you find smart tips on reservation details useful?
  • Are there situations when you would prefer not to see these smart tips?

Thank you! And have a fantastic weekend! 🥂

Yours,

This is great!
I like that its not just sits in the drawer of Timeline but in the reservation overview as well.
 

IF there is a group reservation where I am the booker. There is not necessary to show the smart tips on each reservation.

I’ve done a test reservation and it shows my tip on each eventho I’m only the guest in of the reservations. So, exclude if the booker is on multiple rooms and only show the guest / owner in 1 of them.


 Great point ​@Tobias Sörling ! And thanks for taking the time!

Does anyone else have any feedback on the Smart Tips showing with reservation details? 🤔


Hi ​@ettore.zotarelli, most colleagues in my properties would find it most helpful to have the smarttip on the arrivals screen, and if possible via a bullit or icon on the product checklist


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