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What is the most convenient way to keep track of payments of returning corporate guests?

  • 15 March 2023
  • 1 reply
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L

For companies nearby we have contracts for which their guests can stay in our hotel with a discount and payment after departure per invoice.

We have noticed that for returning guests, their open bill doesn’t appear in the Accounting Ledger as they have future stays attached to their profile. Our Front Office team doesn’t make the official invoice at check-out. Therefore bills tend to get very high within a short period of time.

Would the only way to make the outstanding payments visible in the Accounting Ledger be for the Front Office to make the invoice after departure?

Would Payment Routings help in this case?

Thank you very much in advance!

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Best answer by alzbeta skrabalkova 29 March 2023, 17:25

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alzbeta skrabalkova
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Hello @Lynn, 

thank you for the great question! This is Alzbeta from Mews 🎀

If the reservation is in the past and the accommodation is consumed but unpaid, the guest will appear in the accounting ledger - regardless of future stays. The outstanding balance will show up in the Open past revenue column, and you may even export the report to filter it and work with it further. 

If you already issue an invoice and expect the payment, you may check the Bills and invoices report to filter out unpaid invoices.

Routing of the open bill to a company would only attach the company details to the guest’s bill, however it would not make any changes in the viewing of the balance. 

Please, let me know if it helps :) 

 

Alzbeta

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