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We have been using MEWS since March 2024 and are located in Ohio, USA. Due to our location, we work closely with government agencies, local higher education organizations, and several 501©️ tax-exempt organizations.

 

We asked this during our onboarding almost 10 months ago and received the same responses listed in 

Can you generate invoice without VAT 

 

Summary - duplicate your product library (both Stay and Additional Services) that have the option of a taxed and non-taxed item/stay/product, or, create a product that you add to the bill as a negative amount equal to the taxed amounts.

 

Has anyone found any other “work arounds” to this? Is ​@Mews Community Team  looking into a more user-friendly alternative (I provided a suggestion in the topic linked above)? I assume we are not the only company that runs into this issue, so are there any other issues other people are running into, or other solutions? If your company runs into this issue, or you think you might, please like/comment/follow to increase the awareness of this for the Mews Team to look further into.

Hi ​@AlexMPH  

Thank you for raising this question and sharing your feedback. I understand that managing tax exemptions for specific organizations like government agencies, higher education institutions, and 501(c) tax-exempt groups can be a complex process, especially given the current manual steps required in Mews.

Currently, taxation is a fundamental component of how products and rates are structured within Mews. For bookable services, taxes are tied to the rate and copied over to derived rates, while for additional services, VAT can be selected manually. Adjusting this functionality would require significant development, and at present, there isn’t a planned update to change this setup.

That said, I recognize the challenges you’re experiencing with duplicating product libraries or using negative-value products to account for tax adjustments. While this is currently the most reliable workaround, a slight variation to this would be the following, but understand this has already been proposed to you:

  • Create two tax-exempt products:
    • One to deduct the price of items with taxes.
    • Another to add back the price of items without taxes.
      This may help reduce some of the manual work involved in the current process, though it won’t entirely eliminate it.

Your suggestion for a more user-friendly alternative has been noted, and I encourage others in the community facing similar challenges to vote for this feature request here: Derived Tax Exempt Rates (USA) 

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