Hey all
We want to change the settings for the online Check-in via Mews connector.
Does anyone have an idea where we can change the settings?
All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in.
Can somebody help and give me a reply where i have to change the setting?
Looking forward to some help
Best answer by MatthiasH
Hi Sabine
Unfortunately, it's not possibly to disable this.
From what I was told, Mews will always request a credit card during the online check-in, especially when the reservation wasn't made via the Mews BE. In their way of thinking you can only be sure (or at least very very sure) that it's a valid card of the guest, when the card was entered by the guest and linked to the booking. All cards entered in another way (staff, channel manager, payment request...) are either not linked to the booking (staff or PR) or are not considered as entered by the guest (CM).
This to increase card security for both you and the guests and helping you to prevent chargebacks. Therefore you also have a card on file or any incidentals or damages.
Regards,
Matthias
+3Hi Sabine
Unfortunately, it's not possibly to disable this.
From what I was told, Mews will always request a credit card during the online check-in, especially when the reservation wasn't made via the Mews BE. In their way of thinking you can only be sure (or at least very very sure) that it's a valid card of the guest, when the card was entered by the guest and linked to the booking. All cards entered in another way (staff, channel manager, payment request...) are either not linked to the booking (staff or PR) or are not considered as entered by the guest (CM).
This to increase card security for both you and the guests and helping you to prevent chargebacks. Therefore you also have a card on file or any incidentals or damages.
Regards,
Matthias
+1Hello Sabine,
this is Markéta from Mews.
thank you for this question and also for being part of our Community! 🌟
What
I discussed this internally and at the moment we are not considering changing this, but please feel free to suggest this on our feedback page which is being monitored and popular features are being prioritized.
Thank you and have a wonderful day! 🌞
Markéta
Hi all,
As I was referred to this post in a support ticket, I would like to once again emphasize how important it is for us to disable the mandatory credit card requirement during online check-in. We operate an accommodation without a reception and receive 90% of our bookings through an OTA. Payments are handled exclusively via the OTA. There is no scenario in which we need to charge our customers additional fees afterward (e.g., at checkout). As a result, the mandatory input of credit card details is extremely inconvenient for our guests. Many guests abandon the check-in process entirely because they have already completed their payment via the OTA. This, in turn, significantly increases our workload to manually check in guests, rendering the benefits of online check-in completely moot. I would like to point out that this limitation has a severe impact on our operations.
In the support ticket, I was informed that developers are already working on implementing an option to deactivate this requirement. I would like to register as the first BETA user for this feature. Please provide information on when I can expect this implementation.
Best regards
Oliver
I don't understand why Mews is so inflexible here.
It is probably up to the hotel to decide whether customers need CC or not. For example, we have many groups in the hotel that run on a total bill. So why do 50 guests have to be asked for a CC?
I think it should be a setting that can be selected by the accommodation itself
+2Hi
The good news is, this is currently in development. You will be able to decide for each rate group whether you want to collect a payment card in OCI or not. It's likely to go in BETA in January.
To be kept in the loop, I recommend joining the Mews BETA Program Group here in the Community where all updates will be posted and you can join this beta soon as it’s live.
I hope this news has made a difference to your day!
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