[solved]
Morning,
We’ve received multiple OTA reservations overnight.
These have been correctly loaded into the system.
However, the accompanying email from noreply@mews , notifying us to process the reservation/order, has not come through.
Any issues going on in this respect currently?
Thnx,
PHman88
Page 1 / 1
Update 1: the overnight reservations I mention are also not in the reservation report (although they are loaded in the Mews timeline)
Update 2: just made a test booking direct on Mews → email with order to process received.
Update 3: just made a test booking via an OTA (booking) → email with order to process received.
Seems to have been a temporary issue?
Can I expect these overnight reservations (for which no ‘to-process-email’ was sent, and which are not showing on the reservation report) to still reach me?
Update 23/06 - SOLVED
This goes back to a compatibility issue between the Channel Manager emails and Office365 blocking these emails.
No issues with Mews. All good. Thank you!
Reply
Join the Mews Community!
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
Already have an account? Login
Login to the community
No account yet? Create account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.