[SOLVED]
Morning,
We’ve received multiple OTA reservations overnight.
These have been correctly loaded into the system.
However, the accompanying email from noreply@mews , notifying us to process the reservation/order, has not come through.
Any issues going on in this respect currently?
Thnx,
PHman88
Solved
Multiple overnight reservations but no email to notify me the reservation is to be processed
Best answer by PHman88
Update 23/06 - SOLVED
This goes back to a compatibility issue between the Channel Manager emails and Office365 blocking these emails.
No issues with Mews. All good. Thank you!
Update 1: the overnight reservations I mention are also not in the reservation report (although they are loaded in the Mews timeline)
Update 2: just made a test booking direct on Mews → email with order to process received.
Update 3: just made a test booking via an OTA (booking) → email with order to process received.
Seems to have been a temporary issue?
Can I expect these overnight reservations (for which no ‘to-process-email’ was sent, and which are not showing on the reservation report) to still reach me?
Update 23/06 - SOLVED
This goes back to a compatibility issue between the Channel Manager emails and Office365 blocking these emails.
No issues with Mews. All good. Thank you!
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