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Mews App notifications

  • March 21, 2023
  • 1 reply
  • 87 views

Dirkjan

Hi everyone, 

 

I have a question about the news app and its nottifications. 

Some of our employees do recieve notifications about guest messages and some don't. They all have the option “recieve guest messages” enabled in their profile. They all have the newest IOS (16.3.1) but some of them don't even see mews under the settings. Any idea how to fix this? 

 

It seems very random who gets the messages and who don't.. 

 

Best answer by wendy.batkova

Hi @Dirkjan  👋🏻 

How are you today? My name is Wendy from Mews Support Team, and my team and I’ve just noticed your question posted here earlier. 

This seems like a bug 🐞 in the app, would you mind if we connected with you over an email as we need to collect some more details about the challenges you and your team are experiencing? 

Thank you,
Wendy

1 reply

wendy.batkova
Mews Employee
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  • Mews Employee
  • Answer
  • March 21, 2023

Hi @Dirkjan  👋🏻 

How are you today? My name is Wendy from Mews Support Team, and my team and I’ve just noticed your question posted here earlier. 

This seems like a bug 🐞 in the app, would you mind if we connected with you over an email as we need to collect some more details about the challenges you and your team are experiencing? 

Thank you,
Wendy