Hello mews community,
I'm here to listen how other hoteleriers handle the following:
- Current scenario: We have several breakfast products (normal price and discounted version for corporate and groups). Each of this make a specific product, with a specific ID. Only the normal breakfast product is marked, and needs to be marked, for upsell on the kiosks checkin.
- Problem: The kiosk does not recognize products that come with rates, therefore, it will try to upsell the product to guest who already have a breakfast added. This causes issues when guest do not remember having it, they proceed to add and pay, and then we are facing extra work having to check and refund.
Example: Lets say that our corporate rate “Bed and Breakfast Corporate” has a product rule with: add “discounted corporate breakfast” (for value of 10), but only the product names “Full breakfast price” (for price 12) is the one offered for upsell. The guest arrives with a bb added, but Full breakfast is offered becuase the kiosk does not recognize that the rate already has a rule adding a breakfast.
Does anyone in the community face this issue? how are you handling it?
I've thought (but still need to test and check impact with other stakeholders) of perhaps creating a product with negative value, that will apply a “discount”, and always "mapping” this corporate product rules with the breakfast product that has the upsell activated for the kiosk + the product that applies the discount. Not sure if this would solve the issue, but...perhaps good to give it a test.
Any suggestions? Would love to hear if anyone is facing same issues.
Thanks!