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Kiosk Related Question

  • 22 December 2023
  • 2 replies
  • 74 views
T

We have a Self check in Kiosk from the MEWS at our property.

The question we have for the Mews Community is if a guest trying to do a self check in, the check in kiosk will bring the guest to the payment page to pay for the room. 

The question we have is what an if the guest has prepaid the reservation and we already have received the virtual card for the payment or in another scenario the guest card is already been pre authorized by the system.

So in any of those situation the guest might end up paying twice, does anyone have any idea how to make it go through with out ending up charging the guest twice?

 

Also we do take the credit card for incidental if the reservation is prepaid will the kiosk ask for a credit card for incidental by itself?

 

If anyone using the kiosk can help us with our question please let us know about it or if needed more information on our question do let us know as well.

 

Thank you!

 

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Best answer by James.taylor 5 January 2024, 14:16

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2 replies

MarketaOupi
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Hello @Tushar10,

thank you for this question! 😎

Kiosk won´t ask a card for incidentals and will only charge items if there are any on the bills.

We will have to recheck regarding the pre authorization, it is related to this Beta program, so I will talk to the team.

Hope you are enjoying the holidays! 🎄

Markéta - Community Coordinator @ Mews
James.taylor
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Userlevel 5
Badge +2

Hi @Tushar10,

Thank you for raising this question in the Community!

If the reservation is pre-paid and you have a virtual card (presumably from an OTA), then you can set up a routing rule to assign the OTA to the bill. When the OTA is assigned to the bill, Kiosk will not include this amount in calculating how much the guest is required to pay.

As @MarketaOupi highlighted, Kiosk does not currently capture a card for incidentals or recognise when a pre-authorization exists on the reservation. We have been working to develop the capability for Kiosk to take a pre-authorization at check in, but still have some challenges to resolve before this will be available. 

I hope this helps! 🙂

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