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Dear all,

We are currently in Peak Season, and the hotel is fully booked on certain dates. However, we have noticed an issue where, despite some room categories being overbooked, the hotel remains open for new reservations. This situation should ideally not occur, or there should be an alert indicating that the hotel is fully booked, requiring validation for any overbooking.

For example:

  • The hotel has 15 rooms in total, divided into 3 categories (Classic, Superior, and Sea View, with 5 rooms each).
  • For the night of December 31st, the hotel is FULL (15 rooms sold), but there is an overbooking of 1 room in the Classic category, while 1 room remains available in the Sea View category.
  • We will need to upgrade the overbooked Classic room to the Sea View category, but this adjustment has not been made yet.

If the staff does not notice this situation, they could inadvertently accept a new reservation in the Sea View category, without any warning that the hotel is already fully booked.

Could you please advise if it is possible to have an alert or notification that indicates when the hotel is fully booked and requires validation before allowing overbooking?

Thank you for your assistance.

Dear ​@sdorville 

Thank you for your question!

With the current functionality, it is not possible to set up an alert like that. However, it would be fantastic if you could share your idea on our feedback forum. Our product team regularly reviews submissions there and uses them to shape our roadmap. 

For now, whenever there’s an overbooking for a specific room category, a red line appears on the timeline to indicate this. While this serves as a visual cue for your team, I completely understand that it can be overlooked, particularly in larger properties.


Please feel free to reach out if you have any further questions or need additional support.

Warm regards 🎄🎄🎄

Hello ​@elena.pudova and ​@sdorville !

Maybe the following functionallity would help:

https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US

I assume that should partially eleviate your problem… at least when the overbooking occurs in lower categories, as I understand that correctly… Do you have “diffuse availability calculation setup in your bookable service? And are your room types sorted from lower to higher correctly?

I have never verified that functionality in a live situation, though. But we rarely get real overbookings (except when the channel manager messes up or if some guests are super smart and book the same last room virtually at the same time through two different OTAs … yes, that happens 😉 ).

Kind regards,

Jean-Philipp.

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