Hi - We are not using the housekeeping functionality - and it is a bit of extra time each day to mark each room as inspected. Is there a way to turn off the changing status? So that we are always in the green - unless we mark the room as “out of service” or “house use” ?
Thanks !
Best answer by Joanna.Svehlova
Hi
There is as well default change due to Legionella, meaning if the status of a space has been on cleaned or inspected for 7 days, Mews will change the status of this room to Dirty (Legionella) after the 7th night.
Note: This setting can be disabled upon request as long as it is not a legal requirement. - Edit January 2024 - the setting cannot be disabled for individual properties, this was switched of once for a whole legal environment.
Hope that helps.
Joanna 🌹
+6Hi
I haven’t tested this, but if you update the following i suspect, once rooms are inspected they will remain inspected.
In your STAY service settings.
1. Update the Housekeeping interval to a large number, this will ensure room status won’t change during stays of guests.
2. Uncheck Visit option Check-in makes space dirty
3. Uncheck Check-out makes space dirty
4. Mark all spaces as Inspected
If you try this, please let us know how it goes.
Regards
I think the housekeeping interval is the trick! If you don’t hear back on this thread - take that as a “yes” !
Thanks!
Ethan
Nope - something is moving them to dirty - even when unoccupied?
Is there another setting someplace?
Hunting for it!
Hi
There is as well default change due to Legionella, meaning if the status of a space has been on cleaned or inspected for 7 days, Mews will change the status of this room to Dirty (Legionella) after the 7th night.
Note: This setting can be disabled upon request as long as it is not a legal requirement. - Edit January 2024 - the setting cannot be disabled for individual properties, this was switched of once for a whole legal environment.
Hope that helps.
Joanna 🌹
Hi Joanna,
Thank you.
I”m thinking that this 7-day setting must be the case. I’ve been digging into any other reason and I can’t find any.
We do not have this legal requirement.
I’ll shoot you an email now!
Ethan
HI - Is there any chance of disabling the housekeeping? We still either have to live looking at “DIR” tags on all rooms and “DIRTY” on the dashboard - which is a bit uninspiring to say the least, or go through and manually inspect rooms every day.
I’m trying support as well - and I never get anywhere.
Help please :)
+5Hi
Disabling housekeeping completely is not an option currently. It’s an important feature in order to make sure the guests are receiving a proper level of cleaning.
Even with the above mentioned workaround setup, the room will turn dirty - the latest after 7 days due to legionella status. That can not be disabled due to legal requirements, as legionella prevention is crucial for hygienic purposes.
Regards,
We have our own system and our housekeepers are not digital. It feels are we being forced to use MEWS?
+5I understand.
We will for sure not force you :) Usually, when the housekeeping is performed on apps outside of Mews, they can be then integrated, so the statuses can still change based on your performed actions withing that system.
If your HSK is not in a digital form, that is still fine. The only difference then will be the fact that “dirty” status will be the default one.
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