How can i send the booking confirmation letter as a pdf?

Hi Manny, 

Thank you for your message. As I understand, you are experiencing issues with the way confirmations are sent to your property guests.

Usually, if the property hasn’t got this option disabled, confirmation emails are sent automatically and - unless you have made a customization on the template - they include a thank you note, an invitation to access the Mews guest portal and the details of the reservation.

You can check these emails being sent in the Mail queue (Main menu > Queues > Mail).

The invitation to access guest portal has a link that expires after a certain period if the customer hasn’t accessed it. I’m wondering whether that’s what you have been reported. However, the rest of the email message remains the same I described above.

Other emails that serve a similar purpose are: Before start and Before start reminder, but yet again, those include a text like I explained for the confirmation email.

Make sure to check the emails sent via the Mail queue and if you still have further questions, don’t hesitate to open a ticket with our Support team.

Best,

Iván