Hi -
What is the best approach to flag a difficult customer so that if they book a reservation with you in the future you will know and can make the decision to cancel them.. Any help would be greatly appreciated.
Thanks,
Best answer by smehia
View originalI think I found it.. if you classify someone on a blacklist?.. wondering what that does
Hello
The blacklist one will block you or your team to book a room for that particular unwelcome guest like illustrated here below
but i don’t know if is gonna work if the reservation arrives through an OTA...
Regards
Stephane
+1
Hello
what
Here is more info about blacklisting.
I think the suggestion of “Problematic” is great, you can find it in the customer profile under internals tab:
Thank you!
+1
We just blacklisted a customer last week. We allowed him to stay the final night aaaaand...
+1
Hey
so to respond to C. - the email is the unique identifier, so yes, if they use a different email, they can still book.
The name would not work as many people share the same name so we can´t blacklist every John Doe in the world 🤔
+1
Hey
so to respond to C. - the email is the unique identifier, so yes, if they use a different email, they can still book.
The name would not work as many people share the same name so we can´t blacklist every John Doe in the world 🤔
I mean, with a name like John Doe… we should blacklist them all ;)
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