Dear All,
When receiving bookings made though the OTA Expedia, we see that there are 2 different types of bookings:
- Hotel Collect : meaning the clients pay on-site and commission invoice gets sent at the end of the month for checking. Rate of the reservation is therefore GROSS, commission is included in it.
- Virtual Card : meaning the clients have paid at booking and expedia has already received their commission directly, no invoice is sent. Rate of the reservation is therefore NET, commission has been deducted from a higher rate and arrives to you excluded.
Consequently, the decision of booking with Virtual Card makes a difference in on average daily rate.
We are seeking for the best way to see the gross amount on our account reports so that our ADR is correct.
One idea would be to increase the rate of the Expedia Virtual Card by calculing what the gross amount is by using the relative adjustment and settling the invoice with 2 means of payment:
- payment by selecting “commission” for the amount the commission calculated
- payment by selcting “credit card” for the remaing amount (that is to say amount showing on the booking)
This requires some attention as we have to go on each booking to make the adjustment.
How do you, hoteliers, deal with this on a day-to-day basis ?
Do you have a particular way to deal with it ?
Thank you!
Marie
Best answer by j.spiess
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