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Enable skip cleaning not working

  • January 12, 2023
  • 4 replies
  • 199 views
M

Hi

I have set up my hotels so that the staff can "ignore the cleaning" for some of our guests' stays.
I checked the box in the stay options.

But nothing to do, I do not have the option when the status of a reservation check-in

Can you help me?

Best answer by Joanna.Svehlova

Hi @moo,

I wished to follow up on the skip cleaning functionality.

Developers introduced new version and the would work as follows:
 

  • reservations must be at least 2 nights long
  • future/check-in/to-be-checked-in reservation states + length max 3 nights => skip all cleaning is available
  • check-in reservation state + other than inspected + skip all cleaning is not enabled => skip next cleaning is available no matter the total length of a reservation

Please feel free to "test" and let me know your kind feedback on that.

Joanna 🌹

    Joanna.Svehlova

    4 replies

    Joanna.Svehlova
    Mews Employee
    Forum|alt.badge.img

    Hi,

    Thank you for raising it.

    It seems to be a small 🐛. I have reported it to our development team and shall keep you posted. 

    Kind regards,

    Joanna 🌹

    S
    • Sam
    • Superstar Contributor
    • January 17, 2023

    Hi Moo,

    We had the same thought, great feature but not developed enough yet for us to implement using this. 

    Unfortunately for now the option is only available for shorter stays of 3 days, for longer stays the option will not appear on the reservation. Mews held a webinar last week on this topic also. 

    Hope this helps!

     

    Mick
    Joanna.Svehlova
    Mews Employee
    Forum|alt.badge.img

    Hi @moo 

    I have logged a support ticket on your behalf and shall keep you informed.

    Once solved, I will post the resolution here as well.

    Thank you for being with us😊

    Happy weekend.

    Joanna 🌹

    M
    Joanna.Svehlova
    Mews Employee
    Forum|alt.badge.img
    • Joanna.SvehlovaMews Employee
    • Mews Employee
    • Answer
    • February 14, 2023

    Hi @moo,

    I wished to follow up on the skip cleaning functionality.

    Developers introduced new version and the would work as follows:
     

    • reservations must be at least 2 nights long
    • future/check-in/to-be-checked-in reservation states + length max 3 nights => skip all cleaning is available
    • check-in reservation state + other than inspected + skip all cleaning is not enabled => skip next cleaning is available no matter the total length of a reservation

    Please feel free to "test" and let me know your kind feedback on that.

    Joanna 🌹

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