Hello all,
Over the past few weeks, we've been experiencing consistent issues with the email addresses disappearing at the point of customer checkout, when we make the invoice. We've had to manually re-enter the email addresses every time in order to send the customer their invoice via email. Additionally, there have been instances where the email address has disappeared from the customer's sheet as well, but not always.
We're unsure as to whether this is a bug in the program or if customers are deleting their own email addresses from their customer sheet. Could you please investigate this matter?
I've attached an example of a customer record where the email address was disappeard,
as well as an example of an invoice where the email address has disappeared.
Thank you for your prompt attention to this matter.
Best ragards Robin