Good evening everyone,
As background, we are a 100% self service hotel. We do not have a receptionist sitting at a desk in the lobby. We utilize the MEWS kiosk. We operate out of Costa Rica, where the MEWS terminal is not an option. Guests all have paid 100% of their reservation before they set foot in the lobby.
One of our methods of ensuring an easy payment on checkout day is to always have an (enabled) card on file. For single bookings, that is not an issue, as the card is added and enabled automatically.
For group bookings however, this is not possible to do as guests don’t book their own rooms. We are trying to find a way to avoid manually adding guests credit cards for group bookings of let’s say 20+ rooms. Both at reception and calling people before their arrival is very intrusive.
Sending guests a 1 dollar payment request before their arrival is actually feasible though. The issue with that is that it doesn’t save the card, and so we can’t use it.
My question is: is there a way to get a payment request add Enabled cards on file? If that's not the case, is there another way to get guests cards on file if they have not made the booking themselves?
Thanks a ton everyone,
Bernie
Best answer by MarketaOupi
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