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Best Practices for Selling Packages via SiteMinder & Booking.com?

  • 13 October 2023
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Mick
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We're exploring best practices for selling packages online, especially via channel manager like SiteMinder and the direct Booking.com integration. Our goal is to effectively offer B&B packages with the associated products. We want to ensure that both the rate and products are dispatched to the channel via the channel manager, and upon returning to Mews, the product is accurately applied.

Here's a specific challenge: In Mews, if our room rate is $150 and an additional $12 per person for breakfast, everything aligns seamlessly within Mews and our booking engine.

However, when it comes to channels, we haven’t managed to set it up. Considerations ensuring the product count is correctly based on the pax count in the reservation.

Questions:

  1. How are you managing this?
  2. Do you have any examples or specific setups you can share that have been effective?
  3. Do you map products in the channel manager settings?

Any insights or experiences would be incredibly valuable.

Looking forward to your responses!

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Best answer by anastasia.lebedeva 19 October 2023, 13:46

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Mick Vazquez | Let's connect: www.linkedin.com/in/mickvazquez

6 replies

MatthiasH
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Hi Mick,

We’re not using the Booking.com or Siteminder integrations. However, we hade the same issues with other integrations. We’ve managed to find a way to trick mews into including the packaged products when sending prices.

  1. In the channel manger configuration, go to “Channel manager products”
  2. Add your breakfast product
    1. Product Code: use a fictive number
    2. Select your product from the list
  3. Now go to your rates under ‘Channel manager rates’
  4. Select your INCL breakfast rates and add the Chanel manger product for breakfast that you just created.
  5. Mews will now send a rate inclusive of breakfast to this channel and automatically add the product whenever a new reservation under this rate is made.

We’re working like this since our initial set-up and it works perfectly. This also works for other products in case you want to set-up different packages with dinner, museumtickets...

Don’t hesitate to contact me, should you need more information.

Matthias

Tech savvy hospitality enthusiast who is excited about the future of hospitality
Mick
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Hi @MatthiasH, 

Thanks very much, will give it a shot. 

If anyone else has any experience with Siteminder/booking.com I’d love to hear it. 

Mick Vazquez | Let's connect: www.linkedin.com/in/mickvazquez
Sarah.Masterton-Brown
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@Uffe  @Femke @NunoP  In the spirit of community, do any of you have some insights to share with @Mick  on if and how you face this same situation and how you navigate it? Thanks 🙏

If you want to go fast, go alone; if you want to go far, go together
Revenue Anne Copenhagen
Userlevel 2

We have both SiteMinder and Booking.com and both breakfast incl. rates and excl. breakfast. We have set up a product for the breakfast and then mapped the rates in SiteMinder. and everything works fine and it counts the correct number of persons. But we haven’t set up separate package in SiteMinder has this has not been necessary for us to do. 

So are your challenge SiteMinder or Mews? 

Anne Mikkelsen
Femke
Userlevel 3

@MatthiasH his setup works for us on Siteminder and Booking.com Direct Connect and counts the correct number of persons. 

 

anastasia.lebedeva
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Hello @Mick, this is Anastasia from Mews! Don’t mind me sharing some of my “packages knowledge” with you :)  

There are in general two ways you can manage the packages, via the Product rule or by mapping the product in the Channel manager integration, as Matthias described earlier. The main difference is when you choose the mapping scenario, the price of the product is communicated to the Channel manager( read, added on top of the rate). Whether, with product rule, the product is only added when the reservation reaches Mews.

For Booking.com:

If we talk about mapping the breakfast product ( or any other PPPN product), it will work the following way for Booking.com and many other channel manager integrations:

Mews takes the night rate + adds the price of the product on top. For example, 100+15 = 115, for one person, 100+15*2=130 for two people. This way a Channel manager receives the correct price for the night, as well as the right number of products assigned when reservation reaches Mews. 

For Siteminder: 

As the SiteMinder integration does not support prices for different guest counts, Mews always sends the rates based on the standard occupancy of a space category. For example, suppose the standard occupancy of a space category is two persons. If the rate is 100 and the mapped product is 10, then Mews sends only 120.

When Mews receives a reservation from SiteMinder, the system adds the number of mapped products based on the number of guests in the reservation. For example, if the standard occupancy of a space category is two persons, but the received reservation is for one person. Mews adds only 1 product to this reservation.

If you do not mind the above, you can indeed use the mapping of the product for SiteMinder integration as well. 


 

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