Mews updates

Hey Mews Community, Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever. 🌟 What's behind the change? We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge. 🛠️ What's new & improved? Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can quickly a

Hi Community - great news: you can now earn up to $/€/£2,000 for your referral! The Mews Referral Program is open to any Mews customer, partner or advocate that champions innovative, guest-first hospitality. It’s designed to reward those who believe great tech should be shared – and that the right tools can transform the guest experience, streamline operations, and help hospitality teams thrive. 💶 What’s new? Earn $/€/£1,000 when your referral books a qualified demo. Collect another $/€/£1,000 when they go live with Mews. No cap – refer as many properties as you want! 🔁 How it works Sign up to receive your unique referral link. Share it with with any hotelier who’d benefit from using Mews. Get $/€/£1,000 when your referral books a demo with us (and is a qualified lead). Get another $/€/£1,000 (or equivalent local currency) when they onboard with Mews. Choose your payout: prepaid Visa, e‑gift card – or donate to charity. 🎁 Every property that joins Mews through your referral gets one

Hi Mews Community 👋 We all know hospitality thrives on human connection, rather than data entry. But what does that look like for Mews hoteliers? Over the past 12 months we’ve been working hard to bring AI, automation and revenue-driving features to Mews. And each one is designed so you can spend more time building connections with your guests. Hear about these features in more detail 👇 And that’s just the beginning. Fill out a form and connect with your CSM to learn more about Mews Spaces and Digital Key .

Hi Community. Soon, Atomize, a Mews company will give you a new way to make the most of high-demand moments. Atomize already detects unusual demand patterns - including those driven by events- but with our upcoming Events feature, you’ll be able to proactively add important dates yourself. It’s a smart way to ensure the system stays ahead, even when demand hasn’t started to show, while still benefiting from powerful automated optimization. What’s coming This new feature gives you a simple, effective way to tell Atomize about events that impact your hotel. You'll be able to: Add upcoming events and key dates Reference similar past events to provide historical context Share expected occupancy levels Set price boundaries based on your revenue goals Once added, Atomize will factor your inputs into price recommendations - giving you even more control, without the manual workload. Why it’s useful Events often mean higher demand - and higher revenue potential. This feature lets you tap into t

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations. Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from: New hotels with little to no historical data Busy dates with local events that aren’t yet factored in Teams who want to validate and adjust pricing during onboarding or high-pressure periods Right now, these kinds of changes require support from our onboarding or cu

Hi Mews Community 👋 May brought a fresh batch of updates – here’s what’s new and exciting! 🌟 🚀 New Features 📧 Build custom guest emails your way. You can now design your own branded email templates with the new, easy-to-use email editor in Mews Operations. Build using the new design templates or design from scratch with your own images, customize layouts, and more—no coding needed! But if you prefer code, that’s still available too. 🎓 Elevate your expertise: Mews University Monthly Update Mews University is expanding your learning opportunities with a brand-new course designed to help you master key features and maximize efficiency. Ready to boost your skills? Try it and create a rate group! 🔁 Improvements 📋 Now even better: Smarter guest data collection with the Check-in form. The Check-in form has been flexible for a while—but now it’s even better. You can customize the data you collect not just from the reservation owner, but also from additional adults and children in the re

Hi Mewsers 👋 Does it take you over 2 minutes to send Group quotes? Do you have event spaces sitting empty most of the time? Not for long. Introducing Mews Events, an add-on specially designed for hotels hosting Groups and MICE. Ideal for independent hotels with or without meeting spaces, it manages everything from function sheets and space reservations to quotes and invoices. And with automation speeding everything up, you're free to focus on guests. With Mews Events you’ll enjoy: Dedicated booking engine to take detailed Group and event requests 24/7 Automated quotes, invoicing and reminders Flexible function sheets by role Embedded in Mews PMS (with automated availability blocks, rates, etc.) And more... Adding a new tool to your tech stack can be daunting, but Mews Events couldn’t be simpler to use. Training for users takes as little as 15 minutes and it’s fully embedded in Mews, with the same clear design. Take a look... Eager to get started? Simply get fill out this form and we’l

Hi Community! We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks . Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing? Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need Do you need to capture emails from only reservat

Greetings, hospitality pros 🌟 We have some exciting news that’s going to help you meet the growing expectations of the modern guest: Mews Digital Key is now compatible with Salto Space door locks 🎉 Unlock the magic of keyless entry Once considered a luxury feature, keyless room entry is becoming a standard of the hotel experience. Modern guests expect ever greater levels of control over their stay, including contactless options via their mobile device, which Mews Digital Key fulfills. And now, properties with Salto Space door locks can experience the benefits of our industry-leading technology. As well as enabling hoteliers to meet ever-growing guest expectations, it also offers significant operational efficiencies, like removing friction at check-in to save front desk staff valuable time. Let’s take a look at some of these benefits: 🚀 Seamless guest experience. Guests can access their room as soon as they arrive, skipping the check-in queue. And they don't need to worry about losin

When the market shifts suddenly, most hotels are left scrambling to update their prices. But not the smartest ones. The smartest ones are already using AI to optimize their rates, 24/7. Enter Atomize, a Mews company. Our AI-powered Revenue Management System is enabling hoteliers to thrive despite uncertainty, saving them 20–30 hours a month and increasing RevPAR by up to 37%. Join our live webinar to see how it works and how to make 2025 your most profitable year yet. 🚀 Why attend? This 60-minute session is designed to show you how Atomize can get you ahead in an unpredictable market (and keep you there). You’ll walk away knowing: Why pricing needs to move in real time – not in your spare time How Atomize turns complex data into clear, strategic insights Results Atomize customers are actually seeing in numbers How it fits seamlessly with Mews to simplify operations and give you time back 📅 When and where? English Webinar: 17 June 5pm CET French Webinar: 23 June 11am CET German Webina

Hey Mews Community 👋 Did you catch our vision for the future of the Guest Profile at Unfold in April? Well, it’s rooted in a simple truth: “If you don’t delight your guests, you don’t have a business.” We all know guests are everything. But too often they’re treated like strangers. And that’s not a staffing issue. It’s a systems issue. One we’re helping solve with Guest Intelligence. 💡 Introducing the Guest Intelligence Series In this new monthly series, we’ll talk through how we’re transforming the Guest Profile from a simple record of a stay, into a dynamic tool to delight guests and grow revenue. Each post will unpack: What we’ve released Why it matters for your business And where we’re headed next But before we dive into product, let’s go into the wider shift we’re seeing in hospitality. 📊 From RevPAR to RevPAG: Why Guest Intelligence matters Hoteliers have been using RevPAR to measure success for decades. You probably do too! But as Matt, our CEO, puts it: “If RevPAR was the no

Hi Mewsers 👋 It’s been an exciting 12 months at Mews, with countless new product launches, game-changing acquisitions and feature enhancements. And with so much change, it’s easy to lose track of our achievements. So, Matt and Richard sat down to reflect on some of the most exciting product updates. Check out the product recap to see how we’re helping: Drive direct bookings Boost staff efficiency Embrace AI and automation Bring in even more revenue And that’s just the beginning. After all, we’ve been busy 🚀 Every feature upgrade, new launch and product acquisition is driven by your feedback. So, thank you for being a part of this journey with us, we can’t wait to see what the next 12 months bring. Check out the full recap here.

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in French. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential. 💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks. Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep. The benefits? Here are the

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in German. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential. 💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks. Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep. The benefits? Here are the

Dear Community, it is time for Unfold 2025 Unpacked! Read about the highlights below and find a detailed version here. A note from Matt and Richard Unfold 2025 was, above all else, a reminder of what a privilege it is to partner with so many incredible hoteliers and technology experts. It's such a joy to come together and celebrate our collective successes as we continue to seek new and innovative ways to move our industry forward. This year's event was a timely reminder that unique hospitality comes from people. Only by empowering staff and working together can we create unforgettable experiences. Thank you to everyone who joined us on the day, and to all those who help us push for more. Five key takeaways from Unfold ✨ Hospitality is a verb Hospitality isn’t something you offer – it’s something you do. Craft moments that are personal, meaningful and unforgettable. 🤝 Personalization demands trust True personalization builds connection, but only when it’s rooted in respect. Data is po

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive. Why this matters to you We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline. For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests! How it works With this feature, you can now: Create reservations directly from the Timeline: No need to switch screens or

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more). 🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments 🙌 Thank You to Our Attendees A heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event. 📍 What’s next? More Unwind

Hi Mews community! 🌟 Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid. Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever. Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys . Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your email, bu

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys. 🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access. 💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof. Ou

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨ Mews Community in numbers We’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen... 💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questions You’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡 Community Highlights 🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here! 📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hu

Hi Mews community, major POS news alert 🚀 We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means... Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors. More flexibility: customize your POS setup so it works for you and your hotel’s F&B services. Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations. Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction. How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that are tailored to your proper

Hi Mews crew, We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business. 🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share: How Multicurrency w

Hello Mews community! Check out our latest updates from March below! 🌼 🚀 New Features New group invoicing layout: Review bills with confidence. No more struggling to review complex group invoices. The new group invoicing layout simplifies billing for group reservations, making it easier for your customers to check charges and stay within agreed spending limits. Previously, guest charges were scattered across pages, making it hard to verify details. Now, every charge is neatly grouped by guest for quick and accurate review. 🔁 Improvements Automatically create and assign bills in Mews Operations. The new billing automation solution for Mews Operations is here! Billing automation enables you to configure rules to automatically create bills and assign them to specific owners according to the schedule and conditions you specify. Note: ‘Billing automation’ replaces the functionality previously referred to as ‘Routing rules’ in Mews Operations. Take a payment for multiple invoices with dif