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Mews updates

All the latest Mews updates and what's hot

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  • 431 Replies
287 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement!  Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more.  Ready to turn your community and advocacy engagement into rewards?  Click the link below to discover all the perks o

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mbrideau
ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews updates
The new way to create professional guest emails in Mews

Hey Mews Community,  Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever.   🌟 What's behind the change?  We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.  🛠️ What's new & improved?  Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can

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ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Coming soon to Atomize: Manual price level adjustments

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations. Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from:  New hotels with little to no historical data  Busy dates with local events that aren’t yet factored in  Teams who want to validate and adjust pricing during onboarding or high-pressure periods  Right now, these kinds of changes require support from our onboardi

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: May 2025

Hi Mews Community 👋May brought a fresh batch of updates – here’s what’s new and exciting! 🌟 🚀 New Features 📧 Build custom guest emails your way. You can now design your own branded email templates with the new, easy-to-use email editor in Mews Operations. Build using the new design templates or design from scratch with your own images, customize layouts, and more—no coding needed! But if you prefer code, that’s still available too.   🎓 Elevate your expertise: Mews University Monthly Update  Mews University is expanding your learning opportunities with a brand-new course designed to help you master key features and maximize efficiency. Ready to boost your skills? Try it and create a rate group! 🔁 Improvements 📋 Now even better: Smarter guest data collection with the Check-in form. The Check-in form has been flexible for a while—but now it’s even better. You can customize the data you collect not just from the reservation owner, but also from additional adults and children in the

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jessica.becker
Mews Employee
Aldair Borges
Mews Employee
Aldair BorgesMews Employee
published in Mews updates
Quote, invoice and manage Groups and events effortlessly

Hi Mewsers 👋  Does it take you over 2 minutes to send Group quotes? Do you have event spaces sitting empty most of the time? Not for long. Introducing Mews Events, an add-on specially designed for hotels hosting Groups and MICE. Ideal for independent hotels with or without meeting spaces, it manages everything from function sheets and space reservations to quotes and invoices.   And with automation speeding everything up, you're free to focus on guests.  With Mews Events you’ll enjoy:  Dedicated booking engine to take detailed Group and event requests 24/7  Automated quotes, invoicing and reminders  Flexible function sheets by role  Embedded in Mews PMS (with automated availability blocks, rates, etc.)  And more...   Adding a new tool to your tech stack can be daunting, but Mews Events couldn’t be simpler to use. Training for users takes as little as 15 minutes and it’s fully embedded in Mews, with the same clear design.Take a look...    Eager to get started? Simply get fill out t

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Aldair Borges
Mews Employee
gustavo.franco
Mews Employee
gustavo.francoMews Employee
published in Mews updates
We've Improved the Check-in Form—Thanks to Your Feedback!

Hi Community!We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing?    Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need    Do you need to capture emails from only rese

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mauritsbots
Superstar Guru
james.taylor
Mews Employee
james.taylorMews Employee
published in Mews updates
Digital Key is now compatible with Salto Space locks🔑

Greetings, hospitality pros 🌟 We have some exciting news that’s going to help you meet the growing expectations of the modern guest: Mews Digital Key is now compatible with Salto Space door locks 🎉  Unlock the magic of keyless entry  Once considered a luxury feature, keyless room entry is becoming a standard of the hotel experience. Modern guests expect ever greater levels of control over their stay, including contactless options via their mobile device, which Mews Digital Key fulfills. And now, properties with Salto Space door locks can experience the benefits of our industry-leading technology. As well as enabling hoteliers to meet ever-growing guest expectations, it also offers significant operational efficiencies, like removing friction at check-in to save front desk staff valuable time. Let’s take a look at some of these benefits:  🚀 Seamless guest experience. Guests can access their room as soon as they arrive, skipping the check-in queue. And they don't need to worry about lo

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james.taylor
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Upcoming webinar: How to thrive (not just survive) in unpredictable markets

When the market shifts suddenly, most hotels are left scrambling to update their prices. But not the smartest ones. The smartest ones are already using AI to optimize their rates, 24/7. Enter Atomize, a Mews company. Our AI-powered Revenue Management System is enabling hoteliers to thrive despite uncertainty, saving them 20–30 hours a month and increasing RevPAR by up to 37%.  Join our live webinar to see how it works and how to make 2025 your most profitable year yet.  🚀 Why attend? This 60-minute session is designed to show you how Atomize can get you ahead in an unpredictable market (and keep you there). You’ll walk away knowing:  Why pricing needs to move in real time – not in your spare time  How Atomize turns complex data into clear, strategic insights  Results Atomize customers are actually seeing in numbers  How it fits seamlessly with Mews to simplify operations and give you time back   📅 When and where? English Webinar: 17 June 5pm CET French Webinar: 23 June 11am CET  G

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Sarah.Masterton-Brown
Mews Employee
gustavo.franco
Mews Employee
gustavo.francoMews Employee
published in Mews updates
Personalization and the next era of hospitality | Guest Intelligence Series #1

Hey Mews Community 👋 Did you catch our vision for the future of the Guest Profile at Unfold in April? Well, it’s rooted in a simple truth: “If you don’t delight your guests, you don’t have a business.” We all know guests are everything. But too often they’re treated like strangers. And that’s not a staffing issue. It’s a systems issue. One we’re helping solve with Guest Intelligence. 💡 Introducing the Guest Intelligence Series In this new monthly series, we’ll talk through how we’re transforming the Guest Profile from a simple record of a stay, into a dynamic tool to delight guests and grow revenue. Each post will unpack:  What we’ve released  Why it matters for your business  And where we’re headed next  But before we dive into product, let’s go into the wider shift we’re seeing in hospitality. 📊 From RevPAR to RevPAG: Why Guest Intelligence matters Hoteliers have been using RevPAR to measure success for decades. You probably do too! But as Matt, our CEO, puts it: “If RevPAR was

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jones.eth
Senior Guru
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
Mews product recap: Ready, set, innovate

Hi Mewsers 👋 It’s been an exciting 12 months at Mews, with countless new product launches, game-changing acquisitions and feature enhancements. And with so much change, it’s easy to lose track of our achievements. So, Matt and Richard sat down to reflect on some of the most exciting product updates. Check out the product recap to see how we’re helping:  Drive direct bookings  Boost staff efficiency  Embrace AI and automation  Bring in even more revenue   And that’s just the beginning. After all, we’ve been busy 🚀 Every feature upgrade, new launch and product acquisition is driven by your feedback. So, thank you for being a part of this journey with us, we can’t wait to see what the next 12 months bring. Check out the full recap here.  

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corey.johnston
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks French

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in French. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

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ellen.hartelius
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks German

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in German. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Unfold 2025 Unpacked

Dear Community, it is time for Unfold 2025 Unpacked!Read about the highlights below and find a detailed version here. A note from Matt and RichardUnfold 2025 was, above all else, a reminder of what a privilege it is to partner with so many incredible hoteliers and technology experts.It's such a joy to come together and celebrate our collective successes as we continue to seek new and innovative ways to move our industry forward. This year's event was a timely reminder that unique hospitality comes from people. Only by empowering staff and working together can we create unforgettable experiences.Thank you to everyone who joined us on the day, and to all those who help us push for more. Five key takeaways from Unfold✨ Hospitality is a verbHospitality isn’t something you offer – it’s something you do. Craft moments that are personal, meaningful and unforgettable.🤝 Personalization demands trustTrue personalization builds connection, but only when it’s rooted in respect. Data is powerful,

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jessica.becker
Mews Employee
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

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Carsten Dauer
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

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jessica.becker
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: April 2025

Hi Mews community! 🌟Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid.   Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever.   Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys. Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your emai

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jessica.becker
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
🔐 Level up your security with Passkeys

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

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rui.oliveira
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🎉 Celebrating 3,000 Community Members 🎉

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨Mews Community in numbersWe’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen...💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questionsYou’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡Community Highlights🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here!   📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hub!  

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jessica.becker
Mews Employee
flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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Sylvain.Attou
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
NEW FEATURE: Multicurrency by Mews Payments

Hi Mews crew,  We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business.  🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share:  How Multicurrenc

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Linus.Bihn
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: March 2025

Hello Mews community!Check out our latest updates from March below! 🌼 🚀 New Features New group invoicing layout: Review bills with confidence. No more struggling to review complex group invoices. The new group invoicing layout simplifies billing for group reservations, making it easier for your customers to check charges and stay within agreed spending limits. Previously, guest charges were scattered across pages, making it hard to verify details. Now, every charge is neatly grouped by guest for quick and accurate review.  🔁 Improvements Automatically create and assign bills in Mews Operations. The new billing automation solution for Mews Operations is here! Billing automation enables you to configure rules to automatically create bills and assign them to specific owners according to the schedule and conditions you specify. Note: ‘Billing automation’ replaces the functionality previously referred to as ‘Routing rules’ in Mews Operations. Take a payment for multiple invoices with dif

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jessica.becker
Mews Employee
gonzalo.cabre
Mews Employee
gonzalo.cabreMews Employee
published in Mews updates
TIP OF THE WEEK: Grouping by Customer Classification on Reservation ReportNews

Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.And here's the exciting news – our outstanding product team is working on something awesome to make this process even easier. How cool is that? 🚀 Stay tuned for updates on that!Read more on classification in this help article 👈Keep those questions and good vibes coming, and we'll keep the tips flowing. 

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mauritsbots
Superstar Guru
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
📢 New: City Ledger – Simplify Accounts Receivable & Stay on Top of Unpaid Invoices

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

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R
mark.legge
Mews Employee
mark.leggeMews Employee
published in Mews updates
Mews Spaces: Unlock value with coworking spaces

Hey everyone 👋 Have you got an unused space in your hotel that’s just gathering dust? An empty server room after moving to Mews, perhaps 👀 Well, as remote work becomes more popular, demand for flexible workspaces is rising. By transforming that old server room into a coworking space* and offering it through Mews Spaces, you could bring in more revenue and attract a wider range of guests to your hotel.   Why coworking spaces just make sense for hotels  Hotels are already set up to receive guests en masse.  Workspaces can attract a wider range of guests, as well as local remote workers.  They bring a new, steady income stream, even out of season.   Ok... but how to go about adding a coworking space to your hotel?  Is there demand? Talk to local businesses and guests to figure out if a coworking space will add value. If the answer’s no, then a coworking space probably isn’t for you.   Is there space? Look for a spot that’s accessible and welcoming but won’t get in the way of your ove

920
mark.legge
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Enhance account security with Trusted Device List Management

With cybercrime rising, there’s an uncomfortable truth we all need to acknowledge: passwords alone aren’t enough to keep our accounts safe. That’s why we’re adding another layer of protection with Trusted Device Authorization in Mews Operations.  It lets you control which devices can access your account, keeping unauthorized users out – even if they manage to get your password. Ready to add some serious muscle to your system security? 💪 Here’s what you need to know. What is Trusted Device Authorization Management? Trusted Device Authorization ensures that only approved devices can access your system. It offers an extra layer of security that prevents unauthorized users logging in, even if they somehow acquire valid login details (through phishing, for example). The latest enhancement enables property admins and users to view and manage a list of approved devices in one place. Whether you need to remove an old device or review active logins, you have complete visibility and control.  W

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rui.oliveira
Mews Employee
Community-widget-Referral-Program

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