Sticky

New here? Introduce yourself

  • 1 November 2022
  • 81 replies
  • 1671 views
Show first post

81 replies

Sanne
Userlevel 4
Badge +1

Hi Community! 

 

I am Sanne, and I work as an Operations Support Manager for Bilderberg, part of EVENT hotels. We have 11 hotels in The Netherlands and are now on a pilot with MEWS in 1 of our hotels with the hope to rollout the remaining 10 soon 🚀 Looking forward to meeting you all and learning from and with each other!

 

 

coudert.mathias
Rank
Userlevel 3
Badge

Hello community, 

I am Mathias, product manager in charge of Profiles (guest, company, travel agent) and Loyalty. 

Passionate about Hospitality or any topics related to the guest experience, I will be happy to answer all your questions. In returns, I will probably have a lot of questions for this community too.

 

Aldair Borges
Rank
Userlevel 5
Badge +1

Hey Mews Community,

My name is Aldair, I’m a product manager in the Reservations team at Mews. My team and I take care of all things reservation related as well as housekeeping and task management. I’ve worked at Mews for a little over 5 years now, based at the head office in Prague. 

I’m a firm believer that great software is built by a combination of technologists and specialists in their fields just like you, and I hope that we can work together to improve your experience in Mews.

If you ever have questions or feedback about functionality related to reservations, tasks or housekeeping please feel free to reach out. And for the curious Mewsers out there, I’m always looking for people to test out our new features fresh off the press 😉

I look forward to getting to know more of you! 😁

L
Userlevel 1

Hi,

I’m Luke. I assist my clients clients with their IT setups. In this case I manage the technical roll out of MEWS for a client that owns a castle and is turning it into a beautiful B&B.

As it’s not your average hotel with sets of identical rooms - each room/suite/apartment is unique and some even overlap - I have developed an uncanny talent for hitting technical configuration limits of any system I get to deal with on this exciting journey, including MEWS. However, so far I have managed to navigate round most technical challenges and problems and hope some of my feature requests are finally picked up. For instance the one to allow guests without credit cards (using Mews Alternative Payment Methods) to complete their online check-in.

Anyway, I hope this community is a succes and helps users help each other in a quick and efficient manner, assisted by Mews employees where necessary.

pierre.tullmar
Rank

Hello there!
My name is Pierre and I am part of the Customer Success Manager team at Mews.
I have been working for Mews about 6 months now and enjoy every minute. 
I really look forward to follow this community and learn a lot about your tips & tricks in Mews.
 

Pierre T
coline.poussiere
Rank
Userlevel 4
Badge +1

Hello everyone! 

My name is Coline and I work for Mews👋 

I joined Mews in June 2022 as a Customer Support Representative. I have loved the journey so far and keep being amazed as I discover new things every day. 


Really excited to see the Mews Community live and looking forward to seeing how it grows from here!

 

Coline - Customer Support Representative @ Mews
Andrew Star
Rank
Userlevel 3
Badge

Hi everyone! My name is Andrew and I work for Mews ⭐️

I started here in July 2022 as a Product Manager, working within a team responsible for looking after taxations, fiscal integrations and guest data compliance. It’s been a wild ride so far, getting to know a massive team of capable and dedicated people all over the world.

As a passionate advocate of community as a platform for self-organised best practice, I’m super excited to see the Mews Community becoming a vibrant part of our ecosystem. I’ve relied on communities like this myself throughout my career, and at their best they are a true collaboration between customers as well as with vendors.

I can’t wait to see what I learn from this space, not to mention what I hope to contribute in my own way!

Andrew - Product Manager @ Mews
S

Hello Community, my name is Sarah Bergeron.  I currently reside in Colorado and am the Regional Director of Revenue Managment for Soul Community Planet, where our pillars are Kind, Healthy & Green.

I am my company’s Mews super-user for anything rates and reservations up until the guest checks in.  My skillset lies primarily within the Stay Services.  However, as a growing company I am responsible for all new property integrations, so I have solid System Administrator knowledge and am highly experienced with Distribution integrations in the Marketplace.

A solutions-oriented individual, I joined the group to understand how others use the system and creatively work through some of the challenges that are encountered.  Look forward to working with you all...

Kindly, Sarah

Sarah.Masterton-Brown
Rank
Userlevel 6
Badge +2

Hello Community, my name is Sarah Bergeron.  I currently reside in Colorado and am the Regional Director of Revenue Managment for Soul Community Planet, where our pillars are Kind, Healthy & Green.

I am my company’s Mews super-user for anything rates and reservations up until the guest checks in.  My skillset lies primarily within the Stay Services.  However, as a growing company I am responsible for all new property integrations, so I have solid System Administrator knowledge and am highly experienced with Distribution integrations in the Marketplace.

A solutions-oriented individual, I joined the group to understand how others use the system and creatively work through some of the challenges that are encountered.  Look forward to working with you all...

Kindly, Sarah

Welcome Sarah. It’s great to have a Mews super-user on board. 💪

If you want to go fast, go alone; if you want to go far, go together
merel.vanzuiden
Rank
Userlevel 3
Badge

Hi all,

My name is Merel and I've been with Mews for about 3.5 years and for 3 of those I've been in the Customer Success team. I'm loving all the conversations I've seen so far and can't wait to see how the community will evolve. Hope all of you will learn something or will be willing to share your Mews experiences!

Have a great day :) 

Merel

Merel van Zuiden | Customer Success Manager @ Mews
ChrisC
Rank

Hi everyone, 
Mewser since 2022, part of the commercial department as a Solutions Architect. More specifically for French market. 

Looking forward to our future exchanges and shared knowledge the community will bring! 

Thanks,

Chris

Tim.Drisdelle
Rank

Hello Mews Community!

I joined Mews a few months ago and now I’m keen to engage with our online community. As a former hotelier myself, I have a deep love of hospitality. At Mews I lead the software engineering team responsible for all of the guest experience systems and apps.

I’m based in Nashville 🤠, Tennessee although I hail originally from Canada 🇨🇦. I travel as often as I can, usually with my family - my wife, our twin sons and our daughter. We’ll enjoy rugged campgrounds, luxury hotels, boring airport hotels, Airbnbs, and curious hostels.

 

Please let me know if there are ideas, conversations or issues that I should be aware of! 🧐

Bjorn DM
Rank

Hey Mews Community,

Happy to introduce myself here.

I’ve been with Mews just a little over 3 years... well when time flies when you’re having fun!
Before that I’ve been about 3 years with Planet Winner PMS (Mews’ first acquisition). And earlier I’ve been in hospitality for many years over different positions (F&B, Front of House, Front Office Manager, Revenue Manager, GM).

I’m currently covering for the BeNeLux region as Sales Manager so feel free  to reach out to me if you have any Mews Sales related questions. Always willing to help!

#Makeitremarkable.

J
Rank

Hi everyone!

My name is Jessica and I belong to the Customer Onboarding team (US/Americas) at Mews.

I was born in Mexico City and grew up in South Florida. Before joining Mews I used to be a Mews Customer working in hostels and that is when I first fell for the system and the company.

I have experience in Front Desk and F&B operations, OTA management, Digital Marketing and branding, and learning and development.

I see hospitality as a way of life and the older I get, the prouder I become about being part of this industry. 

I am very excited about contributing to and learning from this amazing community of users and experts from around the world!

Jess
emile.johannes
Rank

Hi Everyone!

My name is Emile Johannes and I’m a customer success manager at Mews!

I’m based in the the beautiful Amsterdam and have worked in Travel Tech for 8 years now. 

I like to spend my time off riding my motorcycle or foraging local stores for delicious meats, cheeses and other delicacies. Ofcourse I love to travel and try and do a big trip once a year!

Have a great one!

Cheers

Emile



 

Emile - Customer Success
alzbeta skrabalkova
Rank
Userlevel 4
Badge +5

Hi Everyone!

My name is Alzbeta and I joined Mews in September 2021 as a customer support representative. Currently, I am focused on billing and finance topics within support. 

I am happy to see the Mews community live and am excited to see what  will this amazing community brings and how it grows over time. 

Alzbeta
K
Rank

Hello 👋🏻

my name is Karin and I joined Mews back in February 2022. 

I am a Quality Assurance Engineer at Distribution, where we take care of channel manager API and custom channel connections. Let me know if you have any questions regarding this area and I will be happy to help!

DaniMolina
Rank

Hello Mews Community!

 

My name is Dani and I am a Customer Support Representative with Mews. I recently celebrated my 1 year Mews-aversary and I am so excited to continue learning and expanding my knowledge of this incredible platform.

I am very excited for this journey and for this incredible community!

Dani from Mews
M
Userlevel 2

Hi! 

I’m Michael. I’m a Canadian living in Bangkok, and I work for GCP Hospitality at corporate level. We’ve recently implemented MEWS in 13 of our properties across New Zealand so I still have a lot to learn about its capabilities!

gemma.aldaz
Rank

Hi everyone!  👋🏻

 

My name is Gemma and I’m from Spain. I belong to the Onboarding Team, mainly onboarding the Mews POS. Before Mews, I have worked in hospitality operations for 15 years in all kind of properties, from campsites to hostels and luxury hotels. 

I’m so excited to see Mews Community growing day by day and I am happy to have a place to share our knowledge and questions. So, do not hesitate to contact me if you have any doubt about the amazing Mews POS 😊

 

#Makeitremarkable

Nienke Wilbrink
Rank
Userlevel 5
Badge +4

Hi everyone! 

My name is Nienke from Mews!

I started my journey with Mews as part of the Mews Graduate Program, which means that I went through 6 departments within Mews in the course of 1 year. However, I do have a background of working in and studying hospitality. 

I recently finished the program, and started a position as an Associate Product Manager for the Operations Team. 

I am excited to connect in the future about some shinny features we are working on, but as well to learn from you pains and to turn them into gains! 

Warmest regards,

Nienke

Product Manager
H
Rank

Maybe I can keep the thread going!

I’m Henry, the Global Pricing Manger at Mews, which makes it my job to make sure our pricing plans work to fit the structures and needs of our customers - often seeking to reward those that adopt and enjoy our solutions the most.

I’ve been with Mews for about 9months as part of the Strategy Team, and looking forward to see what amazing things we can do as a team.

Looking forward to connecting with as many of you as I can :)
 

F
Userlevel 2

Hi there

My name is Franziska and since I’m pretty computer affiniated in general, I’m sort of MEWS helper in our reception/housekeeping departments, if there are some major questions to be solved 😉. Although I’m not certificated in hotel work originally, I love this job for over 20years now.

What I’m doing: The daily business at the reception within a great team at the Hotel Piz Buin, Klosters, Switzerland and also to help introduce new staff. Now that I’m part of this community, I hope to get things solved - or at least discussed with others around the world (of course in english, even if I highly would prefer a “german group” 😊).

Looking forward to great interactions with you all and wish you a great day.

Kind regards
Franziska

Franziska G.
Sarah.Masterton-Brown
Rank
Userlevel 6
Badge +2

Hi there

My name is Franziska and since I’m pretty computer affiniated in general, I’m sort of MEWS helper in our reception/housekeeping departments, if there are some major questions to be solved 😉. Although I’m not certificated in hotel work originally, I love this job for over 20years now.

What I’m doing: The daily business at the reception within a great team at the Hotel Piz Buin, Klosters, Switzerland and also to help introduce new staff. Now that I’m part of this community, I hope to get things solved - or at least discussed with others around the world (of course in english, even if I highly would prefer a “german group” 😊).

Looking forward to great interactions with you all and wish you a great day.

Kind regards
Franziska

Hey Franziska. Great intro. Wonderful to have you here and a willing contributor to this community. 💜

If you want to go fast, go alone; if you want to go far, go together
Stela.Koleva
Rank
Userlevel 3
Badge

Hello Mews Community!

My name is Stela, and I am delighted to introduce myself as the newly appointed Head of Client Support at Mews.

I joined Mews last month, bringing over 15 years of corporate travel expertise from SAP Concur where I assumed various leadership roles within the Services domain. In my most recent role as the Global Head of Travel Product Support, I had the opportunity to lead our global Travel teams and shape the strategy for our Travel Support division.

Our customers are at the heart of our success, and it is my goal here at Mews to ensure their satisfaction throughout every interaction with our Support team. As of now, I have already begun planning our short- and long-term strategy to improve our customer experience, and look forward to sharing more details about our initiatives and the positive impact we aim to achieve very soon.

I am very excited to be part of the Mews community and look forward to great interactions with all of you!

 

Warm regards,

Stela

Reply


Terms and ConditionsCookie settings