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I have a staff member that has completed the Front Office path, and now they are getting a promotion. Is there a way I can assign them another path and they get the alert? Thanks :)Ethan

Hi I’m new to the community. I am looking to Integrate Mews with Sage Line50, has anyone done this? Can they give me any advice on how you have found the process. Thanks, Sharon

Hi Mewsers, I was wondering if someone could help me with the automatic settlement rules.As per policy we want to charge reservations a couple of days in advance. This has been set as an automatic settlement rule for the different rate groups. We offer both RO and BB rates. If a guest books a BB rate, the breakfast product is added to the booking (packaged). In the rate group we’ve selected to charge both nights and products in order to charge the package as a whole instead of only the nights. However, with the products enabled, all items are now charged (ie. parking, museum tickets...), which we of course do not want. How are you all coping with this?

Bonjour, Comment rentre t on un acompte dans MEWS ? Merci pour votre aide

Bonjour, Nos clients demandent à ce que cela soit marqué sur la proforma le mot proforma et non devis provisoire comme c’est noté actuellement.Ce qui n’est pas cohérent vu que l’on génère une facture pro-forma 🤔Est-ce possible ? 

HiI have set up my hotels so that the staff can "ignore the cleaning" for some of our guests' stays.I checked the box in the stay options.But nothing to do, I do not have the option when the status of a reservation check-inCan you help me?

Dear Mews friends,I am having a problem with the listing of our VAT number on the invoices. The data of the customer is clearly listed including his VAT number, but our VAT number is not listed on the invoice. This data is entered correctly in settings, property, and general settings. Our own data are mentioned twice on the invoice.Below the example. 

We want to make a Special Rate that is available from April 1 - April 30th. I can make the Rate.I can make the Voucher -> And set the dates the Voucher is valid.I can make a booking engine for that voucher. I can’t seem to find where to restrict the dates that the Rate/Voucher is applicable. I’m sure this is blindingly obvious and I forgot … 

Bonjour à tous,Je cherche un rapport de production des contrats négociés.Merci pour votre aide et belle soirée, 

Is there a way to delete old staff member profiles from MEWS University?Is there any reason to do this?

Hi,Wij zouden graag via Mews een feedback formulier naar de gasten willen sturen nadat zij bij ons hebben verbleven. Hoe doen jullie dit en wat voor formulier gebruiken jullie hiervoor?Ik begrijp dat we de mail templates hiervoor kunnen gebruiken, maar ik weet niet zo goed wat voor formulier wij hiervoor het beste kunnen gebruiken? Ik weet dat Mews hun eigen survey heeft, kunnen wij hier ook gebruik van maken en aanpassen naar onze eigen wensen?

Hi everybody,we recently stumbled  across the challenge that it is possible (independent of the role and rights) to overbook a property if you follow following steps:Case:Guest wants to prolong his stay for another night and the reservation team did not check the availability for the next day (the hotel is fully booked on the next day) Reservation is opened with click on manage under properties tab the departure date is prolonged for one night no warning appears that there is no availability, it only shows that the change was successfull the timeline, however, now shows that we are overbookedI do have two big problems with that:Everybody, no matter the role and rights can overbook the hotel via this way there is no warning whatsoever, that the hotel will be overbooked when prolonging this guest’s stayDoes anybody know a way how to avoid this? Please do not say, check availability first ;). Thank you and kind regardsTobias

Hi allemaal,Voor bepaalde reserveringen vragen wij om een aanbetaling.Hoe verwerken jullie dit in Mews? Zowel de aanbetaling zelf als de daadwerkelijke betaling?Alvast bedankt!

Moin Ihr Lieben, schön Euch alle hier zu treffen! Ich habe heute ein kurze Frage:Unsere Gäste können auf dem Meldeschein ankreuzen, dass Sie weitere Infornmationen von uns haben möchten. Nun möchte ich diese Daten sehr gerne in unser Newsletter Tool bei Wordpress importiern.Jetzt scheitere ich aber schon daran, dass ich diese Daten nicht finde. Leider kein Tutorial dazu gefunden oder habe ich etwas übersehen?Kann jemand helfen?Viele Grüße Simone

Hi Mews Community.  Does anyone know how I can create restrictions in MEWS to accomplish the following:If the date of arrival is more than 30 days away, a booking needs to have a minimum of 2 nights.  (New one night bookings are only to be allowed if arrival date is closer than 30 days from now.) (Will apply to an Exact Rate)I have tried a few things in Services > Stay > Restrictions but cannot seem to get it to work.    

Hello there,Some of our rooms are used as meeting rooms quite often during the week. I understood that in that case it’d be better to create a new bookable service in order to registrate these time slots. However it is not really clear to me how I’ve to set this up.Someone has some experience with this ?

Dear Community Can you help me in finding out the correct MEWS Integration information? We would like to start sending SMS to guest who has already arrived in the hotel and has done their check-in.  I could not found any action to set up this zap. Looking forward to ideas :)

Hi community!I am trying to get the total number of sold breakfast products for the past year.How would you search for this information? 

Dear all I am looking for other users with Mews integrated with Book Visit as I am having some issues regarding the transfer of payment between the two systems. Anyone?Best regards Ajaja

Hi all,How do you manage the tracking of your rollaway beds / baby cots at your location?We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways.How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof..Thanks for your tips on that!

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5%  All the time when we receive a Expedia Booking in MEWS we need to change the price manually.Any Ideas, why the prices are incorrect?With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

Hi,I’d like your advice on the following dilemma.We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2).As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type).Has anybody else had this issue, and if so how did you solve it?I’m thinking along the following lines:I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff).As these apartments will also be made available through channel managers (with linked tariffs,

Hi My accountant is asking for a report that details each reservation and their payments.Is there a way to extract this information? Looking at the various reports I can get all the reservations and their totals.And all the payments and their bills per person (the MEWS way) Anyone have an idea how to get the payments per reservation? Thanks!!

Can I embed an image map into a Before Start email?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.  The House Account is now very slow to load, due to a large amount of closed bills & payments.  We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.  If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it.