Skip to main content

Mews University

Stay up to date with the new courses in Mews University

  • 30 Topics
  • 26 Replies
30 Topics
R
RjagtarapApprentice
asked in Mews University
Room Pricing Topics

Can anyone please help direct me into learning more about how to set up the rooms and its prices for our property? If anyone can send links from mews university or any forums that relate to that topic, please send them my way. Thank you!

431
justyna.konieczny
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
📢 Mews University Update: New Course on the Text Messaging Package!

We’re excited to introduce a brand-new course in Mews University: The Text Messaging Package. 🚀  📲 What is the Text Messaging Package? This powerful add-on allows you to send guests automated text message reminders for online check-ins. Looking to increase online check-ins and boost upsell opportunities? The Text Messaging Package might be just what you need!  🎓 What will you learn?In this short course, you’ll learn how to:  Subscribe to the Text Messaging Package.  Configure the add-on settings and text messaging.  Access the Text message queue and understand the status of the text messages.   👉 Ready to get started? Click here to enroll now, or search for the course in Mews University. Currently available in English - translations coming soon! 🌍 Happy learning! 🎉 

160
davide.medaglia
Mews Employee
justyna.konieczny
Mews Employee
justyna.koniecznyMews Employee
posted in Mews University
New Course Alert: Managing Group Bookings🌟

We are excited to announce the launch of our latest course: 'Managing Group Bookings'! 🎉The course includes lots of practical activities and helpful tips.💡 It covers the following topics:how to find group details in Mews making changes to groups changing reservations within groups billing and payments for groups.The course is available for self-enrollment in the Mews University catalog (translations coming soon!). Simply follow this link or use the search function.Get ready to master group bookings and take your skills to the next level! Happy learning! 👩‍💻

300
justyna.konieczny
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
Mews University update: Revamped learning paths for Front Office Agents & Managers

Exciting news! 🎉 Based on your valuable feedback, we’ve updated our Front Office Agent and Front Office Manager learning paths to make your learning experience more engaging, practical, and effective.  ✨ What’s New?  A refreshed look with up-to-date branding  More interactive elements so you can practice as you learn  Knowledge checks and quizzes to reinforce key concepts  A structured format with clear sections for a smoother learning flow  Only the most relevant modules - focus on what truly matters!  We’re confident these key improvements will make gaining confidence with Mews easier and more intuitive than ever. 🚀  👉 Ready to dive in?  Log in now and explore the new experience: Front Office Agent Learning Path: English – French – German – Spanish – Dutch Front Office Manager Learning Path: English – French – German – Spanish – Dutch 💡 Revisit and rate We encourage users who have completed the path in the past to revisit it and enjoy the upgraded learner experience. Your

440
davide.medaglia
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
Mews University update: Trusted Device Authorization course

We have published a new bite-sized course in Mews University all about Trusted Device Authorization - a key security feature that helps you stay protected by ensuring only approved devices can access Mews accounts. 🧑‍🎓 Want to learn more?Access the course and learn how to enable Trusted Device Authorization and manage their trusted devices. 🌎 LanguagesThe course is available for self-enrollment in English - French - German - Spanish - Dutch. Stay safe, and happy learning! 🚀

370
davide.medaglia
Mews Employee
P
PHman88Helper
asked in Mews University
Mews - in depth refresh training

Hi, With it being low season, I would like to refresh my Mews knowledge - in depth.Any courses you can recommend? Just the Mews University? ...

685
Svenja
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
Mews University update: Mews Guest Portal course

Hi Mews Community, Great news: there’s a brand new course live on Mews University: the Mews Guest Portal. ✨ ℹ️ What’s in the courseThis course is packed with everything you need to know about the guest portal. You’ll explore its key features, follow a step-by-step guide to setting it up, and get pro tips to help you make the most of it - including how to boost revenue and guest satisfaction. 🌎 LanguagesThe course is now available for self enrollment in English - French - German - Spanish - Dutch. 👉 Click the links to start your interactive learning journey, or log in to Mews University here. Happy learning! 🚀

722
davide.medaglia
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
published in Mews University
Mews University update: Certification for Property Administrators now available!

🎉 Exciting news!We’re thrilled to announce the launch of the new certification for Property Administrators in Mews University! This certification is designed to recognize your expertise in using Mews and provide you with a verified digital credential to showcase your skills. 🎓 How It Works:If you complete the Property Administrator learning path, you'll be automatically enrolled in the certification exam. The certification exam consists of 25 questions. Once you pass the exam, you’ll earn a verified digital credential that can be shared on your social media profiles, including LinkedIn, to demonstrate your expertise. 💡 Why Get Certified?Boost your career: Stand out by showing your certified skills in using Mews. Share your success: Add your certification to your professional profiles and resume. Validate your knowledge: This certification proves you’re ready to excel as Property Administrators using Mews. 👉 Ready to get certified?Certifications are currently available for the follo

1700
davide.medaglia
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
published in Mews University
Mews University update: Front Office Certifications are here!

🎉 Exciting news!We’re thrilled to announce the launch of new certifications for Front Office Agents and Front Office Managers in Mews University! These certifications are designed to recognize your expertise in using Mews and provide you with a verified digital credential to showcase your skills. 🎓 How It Works:If you complete the Front Office Agent or Front Office Manager learning path, you'll be automatically enrolled in the certification exam. The certification exam consists of: 15 questions for Front Office Agents. 20 questions for Front Office Managers. Once you pass the exam, you’ll earn a verified digital credential that can be shared on your social media profiles, including LinkedIn, to demonstrate your expertise. 💡 Why Get Certified?Boost your career: Stand out by showing your certified skills in using Mews. Share your success: Add your certification to your professional profiles and resume. Validate your knowledge: This certification proves you’re ready to excel in front

2830
davide.medaglia
Mews Employee
samir.habbad-khaira
Mews Employee
samir.habbad-khairaMews Employee
published in Mews University
When to Use Bundles, Modifiers, and Variants | Mews University GuideTutorial

Hello, Mews Community!Today, we're diving into the use of Bundles, Modifiers, and Variants in your product setups, all designed to streamline the guest experience and enhance operational efficiency.When to use Bundles?Bundles are a great way to combine products into one and avoid confusion for your guests. A product bundle is a feature that includes multiple products or their variants into a package and treats them as one item in the cart or invoice.Example: daily menu, 3-courses menu, Sunday menuWhen to use Modifiers?Modifiers are used to make a distinction between the same item without creating new products or variants.You can use modifiers to:-             Make temperature variations (For example: cold or warm milk)-             Add side dishes (For example: salad or fries)-             Exclude something from a regular order (For example: WITHOUT egg)Modifiers don't necessarily affect the price, nor are they visible on the invoice, but they make a big difference to the kitchen and b

290
samir.habbad-khaira
Mews Employee
S
SonjaHelper
asked in Mews University
University status

I need to check the status of some team members trainings and I can only see a few of them, has anyone else experienced this or know how to find the rest? Thanks :)

1702
S
davide.medaglia
Mews Employee
davide.medagliaMews Employee
published in Mews University
Mews University update: Mews Digital Key courseNews

Hi Mews Community, 😎Want to learn how how Mews Digital Key can make guest stays smoother and operations more efficient?Our brand-new course offer comprehensive learning on the key features, guiding you through the setup process, and sharing valuable best practices.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning! 📖

750
davide.medaglia
Mews Employee
justyna.konieczny
Mews Employee
justyna.koniecznyMews Employee
posted in Mews University
Upcoming update to the Welcome to Mews! learning path

Hello Community,📢Exciting Update! On September 12th, we’re launching the revamped Mews Basics learning path (formerly known as Welcome to Mews!), featuring smoother navigation, a refreshed look, and a more engaging experience. ✅ In Progress? Your path progress will be migrated.   🎓 Completed? Your completion status remains intact.   ✨ New Course added: ‘Make the most of Mews’!   Questions? Head to our Help Guide. 

150
justyna.konieczny
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
published in Mews University
Mews University update: Make the most of MewsNews

Hello Community, 🍀Want to learn how to stay informed and utilize Mews to its fullest potential?Our brand-new Make the most of Mews course provides you with everything you need to get clear answers to your questions and stay up-to-date with new features.Whether you recently switched from an old PMS (great choice!) or want to make the most of Mews, we've got you covered.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning!  🤓 

660
davide.medaglia
Mews Employee
A
AgnesApprentice
asked in Mews University
University

Bonjour J’ai besoin de suivre la dormation de Mews concernant l’aspect comptabiliteComment y acceder quand l’acces Mews Universite n,est plus disponible ?Merci :)  

1751
Andy
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews University
Mews University Courses on Security

We now have 3 tutorials available in Mews University to get you up to speed on protecting against phishing attacks and step-by-step guidance on enabling 2FA in your property:Access course here:  Two-Factor Authentication (English)Learn how to set up 2FA to avoid any disturbances and keep your account secure.Access course here:  Two-Factor Authentication for Admins (English)As an administrator, learn how to activate mandatory 2FA for your entire property. This will prompt all users to enter the 2FA setup process the next time they log in to Mews.Access course here: Security & Phishing attempts Protection courseOur Security & Phishing Attempts Protection course equips you with tools to spot and counter phishing threats so they don’t impact your property or guests.

1260
Sarah.Masterton-Brown
Mews Employee
HotelRevPar
HotelRevParApprentice
asked in Mews University
How to automaticly charge the Extra bed costs when a reservation is made for 3 pax?

When a reservation is made for 3 pax in a 2 pax standard room, the costs of the extra bed should be automaticly been added to the reservation. How to install this?

2134
B
julian.charpentier
Mews Employee
julian.charpentierMews Employee
published in Mews University
Unlock POS Mastery with Mews University: Live Training Sessions Start July 30thNews

Dear Community,We want you to feel empowered to provide remarkable experiences to your guests. Sign Up Now for our live sessions ! 👈 What: Starting from July 30th, and every two weeks thereafter, our POS team will hold a 1-hour and 45-minute session to deepen your knowledge of our POS system setup, focusing on the setup part (Web Admin).Who: We strongly encourage every property in the onboarding phase to join once most of the MEWS University admin learning path is completed.When: July 30th at 10:00 AM CET (and every two weeks after this date).Where: To secure your spot, please sign up from your MEWS University account (Live Sessions tab).Why: In this interactive workshop, you will gain valuable insights, which will ultimately lead to a better understanding of our POS system.We look forward to seeing you there!Have a remarkable day 🌸 

1420
julian.charpentier
Mews Employee
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
What are the top role based hospitality skills for your new hires?

 If https://mewsers-university.mews.com/ expanded to address non Tech related learning; what are the top 3 skills you would see as benefiting your new hires and properties objectives?E.G. Upsell skills, Customer service skills, Creating memorable interaction skills, Conflict resolution skills

730
liam.kilgallon
Mews Employee
Monika Anderova
Mews Employee
Monika AnderovaMews Employee
posted in Mews University
The new Mews University is now live!

Today marks the peak of an incredible journey—a journey of transformation and innovation that began more than a year ago with a vision to revolutionize your learning experience with Mews. 🌟 The Transformation Over the past four months, our Global Education team has been pouring their creativity and expertise into crafting a whole new Mews University. Their goal?  To create a platform that not only provides education but also inspires, informs, and engages users. ✨ The Unveiling And today, we're thrilled to announce that the transformation is complete! The new Mews University platform is live, offering you a seamless learning experience like never before. 🔑 Your Invitation If you haven't already, you will receive an email invitation in your inbox with login details, or you can follow the steps outlined in this guide and start exploring the new platform right now. 🎁 What's new? Curious to see what's in store? Check out our Mews University video introduction ➡️  📢 Join Us! We invite y

1720
Monika Anderova
Mews Employee
Monika Anderova
Mews Employee
Monika AnderovaMews Employee
posted in Mews University
Get ready: The new Mews University launches tomorrow 🎉📚

The big day is almost here! Our redesigned Mews University launches tomorrow, bringing you a whole new way to learn about Mews. Here's how to get started:  Watch your inbox tomorrow: We'll send further details and new login details to the email listed on your Mews profile.  Jump right in: Starting tomorrow, login to the platform using your new details to start exploring all the updated features.  Let's celebrate this together! What are you most excited to learn? Share in the comments below 👇 Lastly, we want to extend a big thank you from the entire Mews University team to all of you for your support and patience. We’re so excited to share this new platform with you. Happy learning! 

660
Monika Anderova
Mews Employee
ava.cramp
Mews Employee
ava.crampMews Employee
published in Mews University
Mews University upgrade coming May 14! Get the detailsNews

Mark your calendars! On May 14, Mews University is getting a major makeover. Get ready for a new look and a smoother learning journey. Read on for a sneak peek at what’s in store and how these improvements will benefit you. What's changing? 🌟Our upcoming Mews University upgrade will introduce new features and improvements to make your learning experience even better. UX improvements: More intuitive and user-friendly platform  Learn in your language: View content in your preferred language, including English, French, German, Spanish, or Dutch  Easier management: Line managers can plan and manage learning of their direct reports  And many more 🎉 Platform access updates 🔑 With our platform upgrade, accessing Mews University will look slightly different. We're simplifying the login process to guarantee a smooth experience for everyone.On launch day (May 14), you'll get an email with your new platform login instructions. Simply follow the steps in the email to access the new Mews Univers

12940
ava.cramp
Mews Employee
brenna.oneill
Mews Employee
brenna.oneillMews Employee
published in Mews University
Mews In-App Training: Join the Mews University Pilot ProgramNews

Are you ready to join our exclusive pilot program where you will have the opportunity to shape the evolution of user training directly within the Mews app? If you are eager to form part of this exclusive group, please complete this survey and let's pioneer together!The Mews University team is always looking to innovate and help customers like yourself make sure employees are trained effectively and they are confident to jump in and use Mews in their daily operations.That's why we are piloting a new way for users to get up and running with Mews in a more agile way - directly in-app!Our pilot program will take users through some of the most essential tasks for their day-to-day within your property's Mews demo environment. This will allow them to get hands-on and learn by doing, without the risk of making any errors to live customer data.Are you ready to help us pilot this new experience? Fill out the survey and a member of our team will reach out to you. 

1924
S
Senior Guru
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
Europe University Guest Lecturer Opportunity: Revenue Management

Dear All, We have a rare opportunity to contribute to a world renowned hospitality school in Europe through an online guest lecture.Additionally they are keen to engage on customers who are happy to share their use of spaces for revenue means as part of course content for next semester. Please let us know if either brief fits your profile, if you would be interested in contributing. On Prem to Cloud PMS / RMS migration story interested in having an experienced Hotelier discuss their experience in using technology to maximise Revenue. The key considerations, learnings and experiences. They are especially interested in data savvy customer(s) who can talk to the value of data and how to harness that to good affect.   Course content case study: customers using Spacetime, and maximising revenue for space vs legacy per room. If your property is leveraging technology for parking, bicycles, sun loungers, towels, lockers, work space (the list goes on) this is a fantastic opportunity to get it i

850
liam.kilgallon
Mews Employee
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
What are your Hospitality Employee Learning and Development needs for 2024?

How do your newbies get up to speed quickly when they join?How do you continually develop and enhance your tenured team members?The Mews University team are eager to hear from you!; to discuss your needs as part of our evolving learning roadmap and to empower your users old and new to harness the technology at their disposal whilst building upon their role based soft skills. Lets connect and discuss current and ideal future states! 

3133
S
Senior Guru
Community-widget-Referral-Program

Latest badge winners

Show all badges
Terms and ConditionsCookie settings