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Good afternoon everyone,

We are a 50-room hotel that just have been integrated on Mews. The problem is that we feel somewhat abandoned by the implementation manager. We keep forwarding emails asking for our issues to be addressed, but it feels like nothing is being done.

The issues involve general settings, bookings not coming through the channel manager, problems with invoicing, issues with the integration of Lightspeed, etc. Does anyone perhaps have a phone number for a second-line support service or another phone number of someone that could help us? Thanks in advance! 

Kind regards

Pierrick 

Hotel Pavillon Du Zoute 

Good afternoon Pierrick,

I would strongly recommend reaching out to your Customer Success Manager at Mews. They are typically the best point of contact for escalating unresolved issues and can coordinate with the relevant teams to ensure your concerns are addressed promptly. 

If you are unsure who your Customer Success Manager is, you can contact Mews Support and ask for this information directly. They should be able to connect you with the right person.

I hope this helps, and I wish you success in resolving these issues quickly.

Kind regards,  
Ivo
 

​@Pierrick Good afternoon Pierrick ,

I am very sorry to hear this. I have tagged your onboarding manager to follow up on this as quickly as possible.

Kind regards,

Aisha Uwase

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