Hi
i read somewhere that Mews is finally looking at providing an integrated guest messaging service (whatsapp/sms etc). I’ve been hoping for this for a long time as we use an external provider with no connectivity to Mews.
The devil is in the detail of course, and the information shared so far seems vague and sketchy.
Is there anything more concrete about the specific features, roll out etc?
i’m especially keen to understand
- mobile no. portability - can we bring it with us or take it with us if we leave (imagine we have a long history on our existing number...)
- what pre booking solution is there (ie widget on our website) that means guest comms pre booking like questions about a villa type etc are captured and not outside the system.
- what the process/timing is for having templates approved on whatsapp (and which whatsapp provider will be used, e.g. 360diogue or gupshop etc
- what marketing solutions will be available and how will it cascade based on guest messaging preferences (e.g. if a hotel wants to message a guest does it have to choose which channel (whatsapp/sms etc) or does it to all available platforms, which order.
- what other platforms are likely to become avail eg wechat, line etc
- roll out timelines and if there’s a test available
this is a hugely important tool especially for boutique properties who have high communication touch with guests, so I really hope you finally nail this one!
thanks!
Andrew H
