🎬WATCH Community Spotlight #7: Introducing Bence Nagy from Hotel Rivage Switzerland

Insights & Inspiration Customer Stories
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Hello Community!

Time for another Community Spotlight. This time, we spoke with ​@Mr.Ben AKA Bence Nagy — Rooms Division Manager at Hotel Rivage in Lutry, Switzerland, a charming 3-star boutique hotel on the shores of Lake Geneva.

Bence is a true Swiss army knife: front office, housekeeping, yield management, tech integration — he does it all. He shares what revenue management looked like before Atomize: a manually updated Excel sheet the team called “the Bible.” After integrating Atomize, it became automatic.

But Bence is refreshingly honest — AI isn’t a magic button. He talks candidly about the months spent teaching the system, and why local knowledge (like a Lutry festival spiking mid-season demand) still needs a human in the loop.

:movie_camera: Watch to hear how Hotel Rivage blends boutique hospitality with smart technology — and why picking the right AI tool for your property matters more than chasing the hype.

https://fast.wistia.com/embed/medias/x3rg8wicfr/swatch

Thanks for sharing your story, ​@Mr.Ben — you’ve earned 1,200 Inner Circle points :astonished_face: :raising_hands:

Want to boost your points or join the Inner Circle? Find out how here :backhand_index_pointing_left:

(This video has captions in other languages)

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Thank you Sarah for this wonderful conversation! It was a lots of fun to talk about these topics with you. I hope it will be helpful for the colleagues in this beautiful and challanging profession. :blush:

Mr. Ben

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